Airport Operations Agent

Menzies Aviation•Wichita, KS

2d•Onsite

About The Position

As a member of the Menzies Aviation Operations Agent team, the employee coordinates and communicates with departments to ensure the safe loading and unloading of aircraft. The Operations Agent is the primary operational contact for internal and external partners. The role includes preventing and mitigating operational delays, coordinating safe and timely operations, maintaining flight-related records, and assisting with irregular operations and related customer, baggage, cargo, and parking coordination. Additional tasks may include occasional ramp duties and required company or airline training. The role requires flexibility to work variable shifts, including weekends and holidays. The employee is responsible for taking reasonable care of their own and others’ health, safety, and wellbeing in accordance with workplace procedures and training. The company prohibits substance misuse and conducts regular testing under its Substance Misuse Policy. Work may take place outdoors and near moving mechanical parts, high voltages, and high hydraulic or pneumatic pressures. Employees may be exposed to loud noise, fumes or airborne particles, and hazardous substances, materials, or waste, and may occasionally work in high or precarious places. Physical tasks include standing, walking, sitting, handling objects, tools or controls, reaching, climbing or balancing, digging and shoveling, debris removal, and frequently lifting or moving up to 70 pounds. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Must be at least 18 years of age.
Possess and maintain a valid US driver's license.
Pass pre-employment testing, including a drug screen, FBI background check, Customs Seal, and employment history review.
Proficiently read, write, and speak English.
Be available and flexible to work variable shifts, including weekends and holidays.
Have a high school diploma, GED, and/or six months of experience as an Operations Agent.

Responsibilities

Prevent delays and mitigate the effects of cancellations by resolving issues or escalating them to station leadership.
Coordinate safe, on-time operations through effective communication with internal and external departments and agencies.
Prepare, audit, and maintain flight-related paperwork and fuel records, and update flight information in applicable programs.
Assist in planning and coordinating irregular operations, including Long Tarmac Delays, customer and baggage coordination, cargo monitoring, and gate or remote parking management.
Perform additional operational tasks as needed, including occasional ramp duties and required company or airline training.
Take reasonable care of personal and others’ health, safety, and wellbeing at work in accordance with provided information, training, and workplace rules or procedures.