Operations Agent - RIC Airport

PrimeFlight Aviation Services•Richmond, VA

11h•Onsite

About The Position

The Operations Agent manages and oversees daily airport operations, coordinating with various departments to support smooth, efficient airport functioning. The role includes monitoring flight schedules, managing gate assignments and airport resources, and overseeing baggage handling. The Operations Agent ensures compliance with safety and security regulations, responds promptly to operational issues or emergencies, and communicates with airline staff, airport personnel, external agencies, staff, and passengers to support operational excellence and passenger satisfaction. The role requires flexibility to work various shifts, including nights, weekends, and holidays. Work may take place indoors and outdoors and can involve physical demands, exposure to noise, biohazards, chemicals, and outdoor elements. Reasonable accommodation may be made to enable individuals with disabilities to perform essential requirements.

Requirements

Be at least 18 years of age.
Be eligible to work in the United States.
Communicate effectively in English, including reading, writing, and speaking.
Have at least 1 year of experience in airport operations or a related field.
Have a strong understanding of airport operations and safety regulations.
Be proficient in airport management software and systems.
Be able to access and interpret information in print and electronically using devices such as iPads/tablets, computers, and mobile devices.
Communicate effectively with colleagues and clients in person and electronically.
Pass a background check and drug screen.
Be eligible to acquire required credentials and clearances, as applicable, including FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials.
Be flexible to work various shifts, including nights, weekends, and holidays.
Be able to lift up to 70 pounds and meet the physical, sensory, and environmental demands described in the posting.

Responsibilities

Coordinate daily operational activities within the airport.
Monitor and manage flight schedules, gate assignments, and airport resources.
Liaise with airline representatives, ground crew, and air traffic control.
Ensure compliance with aviation regulations and safety standards.
Respond promptly to operational issues and emergencies.
Provide staff and passengers with timely information about flight status and operational changes.
Manage passenger boarding and disembarking processes.
Oversee baggage handling and resolve baggage-related issues.
Coordinate with maintenance teams for aircraft and facility upkeep.
Assist in implementing emergency response plans and protocols.
Monitor weather conditions and their impact on flight operations.
Prepare and maintain accurate operational reports and logs.
Facilitate communication between airport departments.
Participate in training and development programs related to airport operations.
Maintain a high level of customer service and passenger satisfaction.
Exemplify PrimeFlight customer service and safety standards.
Perform additional duties as assigned by management.