Ramp Supervisor - RIC Airport

PrimeFlight Aviation Services•Richmond, VA

9h•Onsite

About The Position

The Ramp Supervisor oversees a team of ramp agents and ensures aircraft are handled safely and efficiently on the ground. The role coordinates activities such as baggage handling, aircraft towing, and aircraft servicing in accordance with safety and operational protocols. The supervisor trains and mentors team members and coordinates with flight crews and airport personnel to support timely aircraft turnarounds. The position also requires sound decision-making, problem-solving, customer service, and operational oversight.

Requirements

Must be at least 18 years old.
Must be legally authorized to work in the country of employment.
Must hold a valid driver's license.
Must communicate effectively in English in reading, writing, and speaking.
At least 2 years of experience in ramp operations or a related aviation field.
Experience in a supervisory or leadership role.
Strong knowledge of ramp safety and operational procedures.
Ability to access and interpret printed and electronic information using devices such as tablets, computers, and mobile devices.
Ability to communicate effectively with colleagues and clients in person and electronically.
Must be eligible to acquire required credentials and clearances, as applicable, including FAA, RAIC, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials.
Must be flexible to work various shifts, including nights, weekends, and holidays.
Ability to perform the essential job requirements satisfactorily; reasonable accommodation may be available for individuals with disabilities.
Ability to lift up to 70 pounds.
Ability to stand and walk for prolonged periods in indoor or outdoor environments.
May need to reach, grasp, push, pull, bend, stretch, squat, kneel, climb, and work at elevated heights.
Ability to hear and respond to spoken voices and audible alarms.
Ability to perform tasks involving repetitive arm, wrist, hand, or finger motions.
Required vision abilities include close, distance, peripheral, and depth vision, and ability to adjust focus.
Ability to work with exposure to moderate and sometimes high noise levels, biohazards or chemicals, and outdoor elements.

Responsibilities

Supervise ramp team operations, including aircraft loading and unloading.
Coordinate ramp activities to ensure timely flight turnarounds.
Train and mentor ramp team members on operational procedures and safety protocols.
Monitor team compliance with airline and airport regulations.
Conduct pre-shift briefings covering daily tasks and safety priorities.
Oversee handling of baggage, cargo, and mail to prevent damage or loss.
Manage communication between the ramp team, flight crew, and ground operations.
Ensure ground support equipment is used and maintained properly.
Implement and enforce ramp safety measures and hazard prevention.
Respond to and manage operational issues and emergencies.
Facilitate teamwork to meet flight schedules and service standards.
Conduct performance evaluations and provide feedback to ramp team members.
Ensure compliance with applicable DOT regulations and guidelines, including safe and legal operation of airport vehicles, equipment, and personnel in airside and landside operations.
Conduct audits and inspections to verify adherence to DOT standards, including review of maintenance records, driver qualifications, and safety procedures.
Provide staff training and updates on changes in DOT regulations as required.
Coordinate operations with other airport departments.
Maintain accurate records of ramp operations and incidents.
Promote safety and professionalism within the team.
Model PrimeFlight customer service and safety standards.
Perform additional duties assigned by management.