Airport Operations Agent

Menzies Aviation Careers•Wichita, KS

About The Position

As a member of the Menzies Aviation Operations Agent team, you will coordinate and communicate with departments to support the safe loading and unloading of aircraft. You will serve as the primary operational contact for internal and external partners and help ensure on-time operations. The role includes preparing and maintaining flight-related paperwork and records, coordinating responses to irregular operations, and performing additional operational tasks as needed, including occasional ramp duties and required company or airline training. The role may involve working outdoors and near moving mechanical parts, high voltages, high hydraulic or pneumatic pressures, loud noise, fumes or airborne particles, and hazardous substances, materials, or waste. Work at high or precarious places may occur occasionally. Physical duties include standing, walking, sitting, handling objects and controls, reaching, climbing or balancing, digging and shoveling, debris removal, and frequently lifting or moving up to 70 pounds. The company emphasizes safety, security, wellbeing, and compliance. Employees are expected to take reasonable care of their own and others’ health and safety, follow provided information and workplace procedures, and comply with the company’s Substance Misuse Policy, including regular testing.

Requirements

Must be 18 years of age or older.
Must possess and maintain a valid US driver's license.
Must pass pre-employment testing, including a drug screen, FBI background check, Customs Seal, and employment history review.
Must be able to proficiently read, write, and speak English.
Must be available and flexible to work variable shifts, including weekends and holidays.
Must have a high school diploma, GED, and/or six months of experience as an Operations Agent.

Responsibilities

Resolve issues or escalate them to station leadership to prevent delays and mitigate cancellation impacts.
Coordinate on-time, safe operations through effective communication with internal and external departments and agencies.
Prepare, audit, and maintain flight-related paperwork and fuel records, and update flight information in applicable programs.
Assist with planning and coordinating irregular operations, including Long Tarmac Delays, customer and baggage coordination, cargo monitoring, and gate or remote parking management.
Perform additional operational tasks as needed, including occasional ramp duties and required company or airline training.
Take reasonable care of the health, safety, and wellbeing of yourself and others, and follow workplace health and safety rules and procedures.