Airport Operations Agent

County of Volusia•Suite 300 Daytona Beach, FL

23h

About The Position

The Airport Operations Agent oversees daily airport operations on a shift basis, ensuring compliance with Federal Aviation Regulations, TSA requirements, the Airport Security Program, and applicable laws, regulations, and procedures. The role supports airfield operations and safety, security and access control, Airport Control Center communications, emergency response, safety management, fueling and hazardous materials compliance, wildlife hazard management, foreign object debris control, ground handling, and customer support. The agent independently monitors operational and security systems, identifies developing hazards, makes timely notifications, coordinates resources, documents events, and communicates with airport management, personnel, tenants, air carriers, law enforcement, emergency responders, Federal agencies, contractors, and the public. The position also directs shift work, supports staff development, conducts inspections, coordinates operational activities and emergencies, maintains compliance documentation and programs, and assists airport users and the traveling public. The position requires shift work that may include nights, weekends, and holidays, as well as overtime, extended shifts, and emergency call-backs based on operational needs. The employee may be required to relocate to other County locations and must maintain required proficiencies and qualifications.

Requirements

Meet one of the following education and experience combinations: high school graduation or GED and five years of operational experience in a commercial or military aviation environment; an associate's degree in Aviation, Airfield Management, Aviation Safety, Aviation Security, Public Protection, or a related field and three years of such experience; or a bachelor's degree in one of those fields or a related field and one year of such experience.
Comparable education, training, or experience in aviation or security may be substituted for the minimum requirements.
Possess a valid Florida driver's license at appointment and maintain it thereafter.
Obtain Airport Certified Employee (ACE) accreditation through AAAE within the first three years or as directed by the supervisor.
Successfully complete Wildlife Hazard Management Training, including Pyrotechnic and Firearms training, within six months of appointment and maintain certification.
May be required to obtain Airport Security Coordinator Certification within two years of appointment.
Knowledge of airside and landside airport operating procedures, runway design criteria, aircraft operations, and applicable operating requirements.
Knowledge of and ability to impartially enforce airport security regulations and procedures, including airport security programs, access control, airfield safety, and emergency response practices.
Knowledge of laws, rules, and requirements governing airport facilities, property, and land use agreements.
Knowledge of applicable safety standards and publications, including those of NFPA, ASTM International, FAA, OSHA, and FDOT, including standards relevant to airport and airfield construction.
Knowledge of airport engineering, master planning, construction planning, zoning, property management, noise mitigation, maintenance procedures, and industry best practices.
Knowledge of airport lighting, electrical, pavement, marking, signage, and navigational aid systems, and ability to identify problems and coordinate corrective action.
Knowledge of GSE operation and maintenance, including identifying and promptly reporting mechanical issues.
Strong interpersonal, written, and verbal communication skills and ability to maintain effective working relationships with agencies and the public.
Proficiency with computers, communications equipment, and software used to disseminate information, maintain electronic records, document activity, and issue notifications.
Ability to work independently, exercise sound judgment, follow established policies and safety standards, and follow supervisory direction.
Ability to multitask effectively in a high-stress environment during emergency and non-emergency situations.
Ability to understand instructions and interpret sketches, diagrams, engineering plans, blueprints, technical instructions, and aeronautical charts.
Ability to safely and effectively use firearms for wildlife mitigation.
Must be able to relocate to other County locations based on operational needs.
Ability to talk and hear clearly; visual acuity, including peripheral vision, depth perception, and color acuity, for operating vehicles and firearms and reviewing diagrams.
Ability to lift, carry, push, and pull a minimum of 80 pounds at waist height; stand, walk, or sit for prolonged periods of four or more hours; climb, reach, grasp, and handle objects; manipulate small objects and controls in confined spaces; and lift or reach overhead with both arms.
Ability to work indoors and outdoors and tolerate inclement weather, including wind, rain, humidity, heat, and cold; may be exposed to chemicals, insects, odors, dust, fumes, noise, vibration, aviation equipment, and other airport-operation conditions.
Ability to read and comprehend technical and other written materials; write clear documentation; perform basic mathematical calculations; communicate clearly; identify and resolve operational, safety, security, and equipment problems; analyze information; and maintain situational awareness and sound judgment.

Responsibilities

Direct the workforce on a shift basis, serve as liaison to airline supervisory personnel and station managers, create monthly work schedules, participate in contracted staff hiring panels, and support staff professional development.
Inspect runways, taxiways, safety areas, clear zones, approach zones, ramps, aprons, perimeter fencing, gates, terminal facilities, and surrounding airspace; document and report hazards, deficiencies, equipment failures, and changed conditions.
Conduct daily and weekly foreign object debris (FOD) inspections, remove airfield hazards, and administer FOD control measures.
Assist with preparing, issuing, and cancelling Notices to Airmen (NOTAMs), and coordinate the opening and closing of runways, taxiways, ramps, and aprons.
Coordinate and monitor non-routine airfield activities, including gate assignments, diversion aircraft parking, military operations, static displays, dignitary movements, special events, and tenant functions.
Monitor airport and airfield construction projects and develop, review, and approve Construction Safety Phasing Plans and Construction Safety Compliance Plans.
Maintain airfield surface markings using pavement grinding and painting equipment.
Inspect perimeter fencing, gates, access points, and secured areas; conduct authorized random security screenings and provide escorts in the Airport Operations Area and other secured areas.
Implement and support the Airport Security Program and TSA requirements; monitor tenant leaseholds, secured areas, and airport facilities; and report fires, vandalism, theft, unauthorized access, suspicious activity, and security violations.
Monitor video surveillance, fire protection, radio, alarm, access-control, and other automated systems and Control Center equipment; perform routine checks and report malfunctions.
Receive, prioritize, and dispatch emergency and non-emergency calls and service requests, and track active incidents.
Notify airport personnel and stakeholders of operational, safety, security, and emergency matters; log complaints and service requests and refer them for follow-up.
Respond to and coordinate airport and aircraft emergencies, accidents, security incidents, fueling and wildlife incidents, irregular operations, and severe weather or disaster events, including on-call responses.
Notify essential Local, State, and Federal agencies, assist with operating the Airport Operations Center, and coordinate with responding agencies and airport stakeholders.
Maintain the Airport Safety Management System and SMS Manual, log SMS issues in the Lucity database, liaise between tenants and the SMS Manager, support the SMS committee or working group, and assist with risk-related policy changes.
Maintain compliance with hazardous substances and materials requirements and applicable NFPA standards; liaise with tenants handling fuel and hazardous materials and maintain fuel training files.
Implement and monitor the Wildlife Hazard Management Plan, conduct daily wildlife hazard assessments, maintain wildlife strike and observation logs, and coordinate mitigation with relevant agencies.
Perform wildlife hazard mitigation and depredation, including use of firearms and live ammunition when authorized and properly trained.
Oversee above- and below-wing ground handling operations and manage the Ground Handling, Cargo, and Ground Support Equipment fleet; contribute to financial and budgetary reports and service billing.
Develop and implement Standard Operating Procedures for safety management, fueling and hazardous materials, wildlife hazard management, FOD, GSE, and ground handling, as directed.
Administer Quality Assurance Programs to ensure compliance with 14 CFR Part 139 standards and air carrier expectations.
Train airport personnel and tenants on wildlife hazard and FOD awareness and reporting procedures.
Interpret and ensure compliance with applicable FAA, TSA, ICAO, airline, Airport, and governmental rules, regulations, orders, procedures, laws, and ordinances.
Create, review, and submit activity logs, inspection records, incident and security reports, dispatch records, and other documentation; maintain records supporting compliance, investigations, and management decisions.
Safeguard and transmit Personally Identifiable Information and Security Sensitive Information in accordance with applicable requirements.
Coordinate operational requests, service needs, and safety and security matters with airport departments, tenants, air carriers, contractors, and users, and assist the traveling public.
Operate County vehicles and equipment, maintain required proficiencies and qualifications, attend work regularly, and perform other assigned duties.