Traffic Operations Agent - Hobby Airport

City of Houston•7800 Airport Blvd., TX

5d•Onsite

About The Position

The Traffic Operations Agent assists in the daily operational activities to ensure a safe and seamless movement of customers using roadways, terminal(s), and ground transportation. The Traffic Operations Agent maintains efficient operations of roadways and ground transportation activities by identifying impediments, collaborating with peers to delegate tasks based on operational peaks and needs, keeping the Landside Operations Supervisor informed, and staying abreast of changes to Code of Federal Regulations Title 49, Parts 1542, 1540, and other state, local regulations related to the operations of the airport. The Traffic Operations Agent provides a safe airport environment by conducting vehicle and road inspections, monitors weather, coordinating the elimination of safety hazards, controlling emergency responses until relieved, and participating in emergency preparedness events and activities. This position ensures a secure airport environment through compliance enforcement from persons using airport facilities and services. The Traffic Operations Agent achieves compliance through enforcement of airport operation procedures, government regulations, and challenging airport badge holders attempting to bypass security procedures. Further, the Traffic Operations Agent builds working relationships with ground transportation providers based on commitment and trust and proactively anticipate incidents by identifying resolutions to the benefit of all parties involved. Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.

Requirements

Requires an Associate’s degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.
Six (6) months of experience in airport operations, airport security, airport safety and/or any other customer service-related field is required.
Directly related professional experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.
Requires a valid Class C Texas Driver’s license and compliance with COH policies on driving.
Must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.

Nice To Haves

Preference will be given to applicants with airport operations, airport security, or law enforcement.
Consideration will be given to applicants with customer service experience in an aviation setting.
Preference will be given to applicants with experience conducting traffic control for a large facility.
Candidates with the ability to communicate effectively verbally and in writing; effective communication when using bilingual or multilingual skills to communicate with customers is a plus.
Experience with Microsoft Office Suite and business writing skills is preferred.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Responsibilities

Monitors curb zones for safe and efficient traffic flow of both pedestrians and vehicles.
Enforces tow and parking regulations and issues citations.
Monitors passenger and guest access to airport terminals.
Assists with traffic accidents and disabled vehicles by notifying emergency personnel and maintenance teams as needed.
Provides customer service while performing duties.
Assists airport customers by answering questions and resolving issues.
Responds to calls for assistance by customers and the Airport Operations Center (AOC) in a timely manner.
Addresses and deescalates situations as appropriate and takes necessary corrective actions to remedy issues that arise.
Notifies supervisor of any unsafe conditions, violations and/or discrepancies at airport facilities and terminals.
May monitor security access points, challenge airport badges, conduct periodic and random checks, in partnership with all stakeholders, tenants, contractors and other governmental agency representatives.
Completes daily reports/logs of all activities (/vehicle activity, etc.) conducted during a shift.
May facilitate commercial vehicle processing (i.e. limousines, shuttles, taxis and Transportation Network Company “TNC” vehicles), including permit sales and compliance by conducting inspections in accordance with applicable regulations and policies.
Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations.
During emergencies, acts as a field liaison and maintains order following the Airport Emergency Plan and other airport rules and regulations.
May suggest improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members.
Contributes to the team by performing other duties as assigned