Operations Agent - BZN Airport

PrimeFlight Aviation Services•Belgrade, MT

7d•Onsite

About The Position

The Operations Agent manages and oversees daily airport operations to help ensure smooth and efficient airport functioning. The role coordinates across departments, monitors flight schedules, manages gate assignments and airport resources, and oversees baggage handling. It also ensures compliance with safety and security regulations, responds promptly to operational issues and emergencies, and communicates with airline staff, airport personnel, external agencies, staff, and passengers to support operational excellence and passenger satisfaction. The position requires flexibility to work various shifts, including nights, weekends, and holidays, because airline operations run 24/7.

Requirements

At least 18 years of age.
Eligible to work in the United States.
Effective English communication skills in reading, writing, and speaking.
Minimum of 1 year of experience in airport operations or a related field.
Strong understanding of airport operations and safety regulations.
Proficiency in airport management software and systems.
Ability to access and interpret printed and electronic information using devices such as iPads/tablets, computers, and mobile devices.
Ability to communicate effectively with colleagues and clients in person and electronically.
Must pass a background check and drug screen.
Eligible to acquire required credentials and clearances, as applicable, including FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials.
Flexibility to work various shifts, including nights, weekends, and holidays.
Ability to perform the essential requirements satisfactorily, with reasonable accommodation where applicable.
Ability to lift up to 70 pounds.
Ability to hear and respond to spoken voices and audible alarms.
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Coordinate daily operational activities within the airport.
Monitor and manage flight schedules, gate assignments, and airport resources.
Liaise with airline representatives, ground crew, and air traffic control.
Ensure compliance with aviation regulations and safety standards.
Respond promptly to operational issues and emergencies.
Provide staff and passengers with timely information about flight status and operational changes.
Manage passenger boarding and disembarking processes.
Oversee baggage handling and resolve baggage-related issues.
Coordinate with maintenance teams for aircraft and facility upkeep.
Assist in implementing emergency response plans and protocols.
Monitor weather conditions and their impact on flight operations.
Prepare and maintain accurate operational reports and logs.
Facilitate communication between airport departments.
Participate in training and development programs related to airport operations.
Ensure a high level of customer service and passenger satisfaction.
Exemplify PrimeFlight customer service and safety standards.
Perform additional duties as assigned by management.