OBC Operations Agent

Ascent Global Logistics•Belleville, MI

1d•Hybrid

About The Position

An OBC Operations Agent performs day-to-day operational duties for Ascent’s On-Board Courier product. The role involves responding to emails, creating shipments in PEAK, quoting loads, and tracking active shipments. Agents coordinate and organize services while providing attentive, high-quality customer service, and work cross-functionally with the MX team using shared processes. The agent optimizes expedited activity by selecting transit modes based on customer requirements, creates shipments from information received by phone or email, and prepares and communicates detailed quotes, including timing and costs. The role also involves maintaining compliance with company procedures, coordinating timelines for trucking and airport ground handling, monitoring shipment milestones, identifying and escalating issues, validating hand-carry documents, and documenting shipment events using standardized templates. Additional duties include managing operational communication channels, assisting with audits and carrier evaluations, and following Ascent’s Guiding Principles: “Play Hard,” “Play Smart,” and “Play Together.” The schedule is Tuesday–Saturday, 8:00 a.m.–4:00 p.m., or Wednesday–Saturday, 8:00 a.m.–6:00 p.m. The position is hybrid, with four days on-site and one flexible day.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Ability to calculate figures and amounts involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply basic algebra and geometry concepts.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or organizational employees.
Basic geography knowledge of the United States, Mexico, and Canada, including states, provinces, and major cities.
Detailed organizational skills.
Strong verbal and written communication skills.
Ability to think and react quickly with urgency in time-sensitive situations.
Ability to remain calm during adverse conditions.

Nice To Haves

Strong computer skills in Microsoft Windows, Word, Outlook, and Excel.

Responsibilities

Perform day-to-day operational duties related to the On-Board Courier product.
Respond to emails in a timely manner, build PEAK shipments, quote loads, and track active shipments.
Coordinate and organize services associated with the On-Board Courier product, including working cross-functionally with the MX team.
Optimize expedited activity and select the most appropriate transit mode based on customer requirements.
Create OBC shipments using information provided by customers by email or phone.
Communicate quote requests and prepare detailed On-Board Courier service quotes, including timing and costs.
Maintain compliance with Ascent procedures and establish timelines for scheduling trucking and airport ground-handling services.
Identify issues related to OBC movements and escalate them internally and externally as appropriate.
Monitor shipment activity and milestones to maintain compliance with milestone-management requirements and escalation procedures.
Read, understand, and validate documents required for a hand carry.
Manage communication channels used in the Ascent OBC operation.
Document events throughout the hand-carry lifecycle accurately and chronologically using standardized templates.
Assist with auditing and carrier evaluations.
Provide customer service tailored to individual customer needs.
Adhere to and promote Ascent’s Guiding Principles of “Play Hard,” “Play Smart,” and “Play Together.”