Operations Agent

Menzies Aviation•Grapevine, TX

About The Position

As a member of the Menzies Aviation Operations Agent team, you will coordinate and communicate with departments to support the safe loading and unloading of aircraft. You will serve as the primary operational contact for internal and external partners. The role includes preventing delays and reducing cancellation impacts, coordinating safe and on-time operations, preparing and maintaining flight-related records, and supporting irregular operations. Additional duties may include occasional ramp work and required company or airline training. The work may take place outdoors and around moving mechanical parts, high voltages and hydraulic or pneumatic pressures, loud noise, fumes or airborne particles, hazardous materials or waste, and occasionally at heights. Physical tasks include standing, walking, sitting, handling objects or controls, reaching, climbing or balancing, digging and shoveling, debris removal, and frequently lifting or moving up to 70 pounds. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

Must be at least 18 years of age.
Possess and maintain a valid U.S. driver's license.
Pass pre-employment testing, including a drug screen, FBI background check, Customs Seal, and employment history review.
Proficiently read, write, and speak English.
Be available and flexible to work variable shifts, including weekends and holidays.
Have a high school diploma, GED, and/or six months of experience as an Operations Agent.
Frequently lift and/or move up to 70 pounds.

Responsibilities

Prevent delays and mitigate cancellation impacts by resolving issues or escalating them to station leadership.
Coordinate on-time, safe operations through communication with internal and external departments and agencies.
Prepare, audit, and maintain flight-related paperwork and fuel records, and update flight information in applicable programs.
Assist with planning and coordinating irregular operations, including Long Tarmac Delays, customer and baggage coordination, cargo monitoring, and gate or remote parking management.
Perform additional operational tasks as needed, including occasional ramp duties and required company or airline training.
Take reasonable care of personal and others' health, safety, and well-being at work in accordance with provided information, training, and workplace health and safety rules or procedures.