Security Operations Agent

City of Charlotte•Charlotte, NC

1d•Onsite

About The Position

The Security Operations Agent works at Charlotte Douglas International Airport monitoring security access points, conducting inspections, and controlling vehicle and pedestrian access. The agent provides information and direction to the public in a tactful, courteous manner consistent with the airport’s customer service philosophy. This is an unarmed, uniformed position requiring independent judgment and discretion, including when working without direct supervision, in accordance with applicable regulations, laws, policies, and standard operating procedures. The position requires availability for any assigned shift. Second- or third-shift assignments receive a 2.5% shift differential added to the base hourly rate. Shifts are assigned through an approved bid process based on seniority, and no shift is guaranteed. Schedules may change, and the role may require holidays, unscheduled overtime, mandatory holdover, call-back during emergencies, and reporting to work during emergencies or irregular operations. The role works both indoors and outdoors, with exposure to inclement weather and extensive public contact. The employee must hold a valid driver’s license and qualify for and maintain a City driving permit. Certain convictions may prevent unescorted airport access and disqualify a candidate from employment. Final candidates must pass a pre-employment drug-screening test and physical examination; candidates may also be asked to complete a skills test or other assessments. The City conducts background checks on final candidates. The City of Charlotte offers a comprehensive benefits package to eligible employees. The City is an equal opportunity employer and a drug- and alcohol-free workplace.

Requirements

High school diploma or equivalent.
Valid driver’s license and ability to qualify for and maintain a City driving permit.
Availability to work any assigned shift, including holidays; schedules may change and may include unscheduled overtime, mandatory holdover, and emergency call-back.
Ability to work in an airport environment, including non-movement areas of the airfield.
Ability to maintain strong situational awareness and work in a fast-paced airport operating environment.
Ability to recognize potential threats and respond quickly and calmly in emergencies and stressful situations.
Ability to act independently using judgment and discretion in emergency situations, consistent with applicable policies, procedures, rules, regulations, laws, and ordinances.
Ability to deal courteously and firmly with the traveling public, airport employees and workers, stakeholders, and people seeking access to restricted areas.
Ability to work independently and as part of a team, and to establish and maintain effective working relationships with coworkers, agencies, tenants, employees, and the public.
Ability to represent the airport professionally and provide customer service to the traveling public, tenants, coworkers, and others.
Ability to communicate clearly and effectively with diverse populations in person, by telephone, and over two-way radio, and to be understood over radio and phone communications.
Ability to communicate effectively in writing, complete paperwork, and generate reports.
Ability to operate complex computerized airport systems, including CCTV, access control, identification management, credentialing and badging, security alarms, event logging, and report-writing systems; ability to use desktop and laptop computers, mobile devices, and common software functions.
Proficiency with Outlook and Word at time of hire, and ability to learn other software as needed.
Ability to operate technology systems used to inspect or screen people, property, and vehicles.
Physical ability, including visual acuity, hearing, flexibility, strength, and agility to perform security duties; ability to sit, stand, climb, or walk for extended periods and perform inspections on foot and in a vehicle.
Ability to walk up to three miles and drive up to 25 miles; lift up to 25 pounds for short distances, push 35 pounds for 20 feet, and carry 5 pounds for 100 yards.
Ability to operate terminal features and equipment, including elevators, escalators, lighting, automatic doors, CCTV, access control, identity verification equipment, and security gates.
Must pass the City’s applicable background-check process, pre-employment drug screening, and physical examination; certain convictions may disqualify candidates from unescorted access privileges and employment.

Nice To Haves

High school graduation or GED plus one year of experience, preferably providing front-line customer service.
Military experience, some college, or experience with physical security and access control functions.
Knowledge of 49 CFR Part 1542, the Airport Security Program, CLT Security Standards, Security Operations Standard Operating Procedures, TSA security directives, national amendments, and related information circulars; this knowledge may be acquired within 30 days of hire.
Knowledge of aviation radio procedures and phraseology, and ability to navigate airport non-movement and movement areas; this knowledge may be acquired within 30 days of hire.
Knowledge of Microsoft applications, WorkDay, E-Builder, and other computer-based applications; this knowledge may be acquired within 30 days of hire.
Skills in organizing data and prioritizing resources during routine and special operations, and strong interpersonal skills for working with internal and external airport stakeholders.

Responsibilities

Interpret and follow federal regulations, procedures, and instructions to help ensure the safety of people and security of airport property.
Staff security access points, monitor activity, and inspect persons, property, and vehicles to verify airport security clearance requirements for vehicles, drivers, and passengers.
Maintain situational awareness and notify appropriate resources of potential hazards.
Assess situations quickly and objectively, determine an appropriate response, and act decisively using independent judgment within established rules and procedures.
Communicate effectively using communications equipment; transmit and receive emergency and non-emergency information; and maintain logs and records.
Respond to airport emergencies and incidents in accordance with NIMS, the Airport Emergency Plan, the Airport Security Plan, and other applicable plans, policies, procedures, and regulations.
Provide security services during special details and events.
Prepare and maintain logs, records, and reports.
Assist airlines, tenants, the traveling public, and other employees as needed.
Escort authorized visitors and contractors as necessary.