Security Operations Agent

City of Charlotte•Charlotte, NC

2d•$25 - $28•Onsite

About The Position

The Security Operations Agent works in an unarmed, uniformed role at Charlotte Douglas International Airport. The position monitors security access points, conducts inspections, and controls vehicle and pedestrian access. The agent provides the public with courteous direction and information consistent with the airport’s Customer Service Philosophy, and exercises independent judgment in accordance with departmental, local, state, and federal requirements and standard operating procedures. Agents may be assigned to any shift; second- and third-shift assignments receive a 2.5% differential added to the base hourly rate. Shifts are assigned through an approved bid process based on seniority, cannot be guaranteed, and schedules are subject to change and overtime. The role includes extensive public contact, work both indoors and outdoors in inclement weather, and mandatory holdover or callback during emergencies and irregular operations. It is an essential position. The position requires a high level of physical ability, including visual acuity, hearing, flexibility, strength, and agility. Work involves extended periods of walking, standing, sitting, climbing, and inspections on foot and in a vehicle. The agent may walk up to three miles, drive up to 25 miles, lift up to 25 pounds for short distances, push 35 pounds for 20 feet, and carry 5 pounds for 100 yards. The work may involve exposure to chemicals, fumes, solvents, machinery, moving vehicles, dust, uneven or slippery surfaces, and excessive noise. A high school diploma or equivalent is required. A valid driver’s license and the ability to qualify for and maintain a City driving permit are also required. Final candidates must pass a pre-employment drug screen and physical examination, and certain convictions that prevent unescorted airport access disqualify applicants. Salary is $25.00–$27.57 per hour, commensurate with experience.

Requirements

High school diploma or equivalent.
Valid driver’s license and ability to qualify for and maintain a City driving permit.
Proficiency with Outlook and Word at time of hire.
Ability to obtain required knowledge of airport security regulations, procedures, aviation radio procedures, airport navigation, and computer applications within the stated 30-day learning periods, where applicable.
Ability to work any assigned shift, including holidays, and to work unscheduled overtime and report back during emergencies.
Ability to perform the physical duties described, including extended walking and inspections on foot and in a vehicle.
Ability to communicate clearly in person, by telephone, by two-way radio, and in writing; complete paperwork and generate reports.
Ability to respond calmly and effectively in emergencies and stressful situations, use independent judgment, and recognize potential threats.
Ability to work independently and as part of a team, provide courteous and firm customer service, and maintain effective relationships with diverse stakeholders.
Ability to operate complex airport security and technology systems, including CCTV, access control, identification management, credentialing and badging, alarms, event logging, report writing, and screening equipment.
Final candidates must pass a pre-employment drug-screening test and physical examination.
Certain convictions that disqualify individuals from unescorted airport access exclude them from employment.

Nice To Haves

High school graduation or GED plus one year of experience, preferably in a front-line customer service role.
Military experience, some college, and experience with physical security and access control functions are a plus.

Responsibilities

Interpret and follow federal regulations, procedures, and instructions to protect people and airport property.
Staff security access points, monitor activity, and inspect people, property, and vehicles to ensure airport security clearance requirements are met.
Maintain situational awareness and notify appropriate resources of potential hazards.
Assess situations quickly and objectively, determine the proper course of action, and act decisively using independent judgment within established rules and procedures.
Communicate effectively using communications equipment; transmit and receive emergency and non-emergency information; and maintain logs and records.
Respond to airport emergencies and incidents in accordance with NIMS, the Airport Emergency Plan, the Airport Security Plan, and applicable plans, policies, procedures, and regulations.
Provide security services during special details and events.
Prepare and maintain logs, records, and reports.
Assist airlines, tenants, the traveling public, and other employees as needed.
Escort authorized visitors and contractors as necessary.