Security Agent

Snowbasin Resort • San Diego, CA

9d • $20 - $22 • Onsite

About The Position

Join our Security team and help provide a safe, secure, and welcoming environment for our guests, team members, and visitors. As a Security Agent, you will serve as a visible presence throughout the property, responding to incidents, assisting guests, and helping protect hotel assets while delivering exceptional customer service.

Requirements

• Prior security or customer service experience preferred
• Valid California Guard Card required or ability to obtain upon hire
• Valid Driver License with an acceptable driving record
• Strong observation, communication, and problem-solving skills
• Ability to remain calm and professional in stressful or emergency situations
• Ability to write clear and accurate incident reports
• Strong customer service skills and a professional demeanor
• Dependable, team-oriented, and able to work independently
• Flexibility to work days, evenings, overnight shifts, weekends, and holidays as needed

Responsibilities

• Conduct regular patrols of guest floors, public areas, parking facilities, back-of-house areas, and hotel grounds
• Monitor surveillance cameras, alarm systems, and access control systems
• Respond promptly and professionally to guest concerns, emergencies, accidents, disturbances, and security incidents
• Investigate incidents and prepare accurate, detailed, and timely reports
• Enforce hotel policies and procedures while maintaining a guest-focused approach
• Assist guests, employees, and visitors with safety-related requests and concerns
• Monitor entrances, exits, and restricted-access areas as needed
• Identify and report safety hazards, maintenance concerns, and suspicious activity
• Assist with emergency response procedures, evacuations, and crisis situations
• Maintain key control, lost and found procedures, and other security-related programs
• Coordinate with management and emergency responders when necessary
• Maintain confidentiality regarding hotel operations, guests, employees, and investigations
• Support a culture of safety, professionalism, teamwork, and exceptional guest service
• Perform additional duties as assigned

Benefits

• Medical, Dental, Vision, and Voluntary Benefits
• 401(k) Retirement Plan
• Wellness and employee Assistance Program
• PerkSpot Employee Discount Program
• Hotel Stay Discounts
• Employee Meals
• AquaVie Fitness & Spa Membership Discount
• Training and Career Growth Opportunities
• Discounts at Grand America Hotels & Resorts properties
• Convenient access to trolley station and downtown bus routes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed