Safety & Security Agent

Menzies Aviation Careers•Houston, TX

20h•Onsite

About The Position

The Safety & Security Agent supports safe and secure flight turnarounds by screening passengers, baggage, cargo, and other property; controlling access to restricted areas; monitoring assigned areas; conducting patrols; and responding to security incidents, alarms, and emergencies. The role requires enforcing airport security requirements and company procedures while maintaining vigilance and providing professional customer service. The agent completes required reports and coordinates with airport authorities, law enforcement, airline representatives, and other authorized personnel. The position also participates in the company’s Safety Management System (SMS) and performs other duties as assigned. All employees are responsible for taking reasonable care for their own health and safety and that of others, complying with applicable aviation safety and security requirements, supporting a strong safety and security culture, and following company policies and training. Employees must promptly report hazards, near misses, incidents, accidents, dangerous occurrences, and serious or immediate safety or security concerns; attend required training; and maintain applicable qualifications and credentials. This is a fast-paced airport role requiring constant awareness of surrounding activity. The agent may work in terminals, gates, ramp areas, aircraft, and other operational environments, with varying noise levels and weather conditions. Scheduling must be flexible to accommodate mornings, evenings, overnight shifts, weekends, holidays, and overtime as operationally required.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
Ability to successfully complete required background checks and obtain and maintain applicable airport/security credentials.
Basic computer skills for completing reports and using applicable monitoring or security systems.
Valid driver’s license if required for the position.
Ability to work collaboratively with employees, management, airline representatives, airport personnel, law enforcement, and other service providers.
Strong commitment to safety, security, professionalism, and customer service.
Ability to handle sensitive and confidential information appropriately.
Strong customer service and interpersonal skills.
Strong organizational and time-management skills.
High attention to detail and situational awareness.
Ability to remain calm and professional under pressure.
Effective problem-solving and conflict-resolution skills.
Dependable, punctual, and flexible with scheduling.
Ability to communicate effectively with people from diverse backgrounds.
Ability to stand and walk for extended periods, including shifts of up to 8–10 hours.
Ability to frequently bend, stoop, kneel, and reach.
Ability to lift, carry, push, and pull up to 30 pounds.
Ability to perform repetitive security, inspection, monitoring, and documentation tasks.
Ability to work in airport terminal, gate, ramp, aircraft, and other operational environments, including environments with varying noise levels and weather conditions.

Nice To Haves

Previous security, aviation, law enforcement, or military experience is preferred but not required.

Responsibilities

Support the coordination of safe and secure flight turnarounds.
Screen passengers, baggage, cargo, and other property using approved procedures and equipment.
Control and monitor access to secure and restricted airport areas.
Verify identification, credentials, and travel documents as required.
Monitor assigned security areas and report suspicious activity or potential security concerns.
Conduct routine patrols of terminals, gates, ramp areas, aircraft, and other assigned locations.
Respond promptly and professionally to security incidents, alarms, and emergencies.
Enforce airport security requirements and company policies and procedures.
Maintain vigilance while providing professional customer service.
Complete security, incident, and other required reports accurately and promptly.
Coordinate with airport authorities, law enforcement, airline representatives, and other authorized personnel as required.
Participate in the company’s Safety Management System (SMS).
Take reasonable care for personal and others’ health and safety at work.
Report hazards, near misses, incidents, accidents, dangerous occurrences, and serious or immediate safety or security concerns in accordance with company procedures.
Perform assigned duties in accordance with training, procedures, and workplace health and safety requirements.
Attend required training courses and maintain applicable qualifications and credentials.
Perform other duties as assigned.