Safety & Security Agent

Marriott•Dorado, PR

About The Position

The Safety & Security Agent protects the property, guests, and employees by patrolling the property and monitoring security and life-safety systems. The role responds to emergencies, accidents, disturbances, hazards, and incidents; provides or arranges assistance; conducts investigations and interviews; gathers evidence; and completes incident reports and shift activity summaries. The agent maintains the confidentiality of security records and releases information only to authorized individuals. The position also requires following company policies and safety procedures, reporting accidents and unsafe conditions, completing safety training and certifications, maintaining a clean and professional appearance, protecting company assets, and providing courteous guest service. The agent communicates professionally, prepares and reviews documents accurately, maintains positive working relationships, and complies with quality standards. Additional state licensing or registration requirements may apply.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
No related work experience is listed as required.
No supervisory experience is listed as required.
No license or certification is listed as required; additional state licensing or registration requirements may apply.
Ability to read and visually verify information in a variety of formats, including small print, and visually inspect tools, equipment, or machines.
Ability to enter and locate work-related information using computers and/or point-of-sale systems.
Ability to move at the speed required to respond to work situations, including running, walking, or jogging.
Ability to stand, sit, or walk for extended periods, including an entire work shift.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and objects over 75 pounds with assistance.
Ability to grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and over sloping, uneven, or slippery surfaces, and to use stairs or service ramps.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Patrol all areas of the property and assist guests with room access.
Monitor closed-circuit televisions, perimeter alarms, duress alarms, and fire and life-safety systems.
Lock property entrances when required and conduct daily physical hazard inspections.
Respond to accidents, contact EMS, and administer first aid or CPR as required.
Assist guests and employees during emergencies and notify appropriate individuals about accidents, attacks, and other incidents.
Defuse guest or employee disturbances and call for outside assistance when necessary.
Complete incident reports and Loss Prevention shift summaries or daily activity reports.
Handle interruptions and complaints and resolve safety hazards.
Escort unwelcome persons from the property without disrupting orderly operations.
Report to vehicle accident or theft scenes and request assistance using proper code responses.
Maintain confidentiality of Security/Loss Prevention and property reports and documents, releasing information only to authorized individuals.
Conduct investigations, gather evidence, and interview relevant parties.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean, professional uniform and appearance, protect company assets, and maintain the confidentiality of proprietary information.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and develop positive working relationships while supporting team goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.