Security/LP Agent

Sun Hill Properties Inc.• Los Angeles, CA, US, CA

5d•$0 - $25•Onsite

About The Position

The Security/LP Agent maintains a safe and secure environment for hotel guests, employees, and visitors. The position protects hotel property, enforces security protocols, and responds to incidents and emergencies with vigilance, professionalism, and discretion. The role includes property patrols, guest and employee assistance, investigations, incident documentation, surveillance monitoring, and coordination with hotel departments and emergency services. The position requires a high school education or equivalent. A minimum of two years of security-related experience is preferred. Required qualifications include surveillance monitoring knowledge, strong observation and documentation skills, knowledge of hotel security and emergency procedures, conflict de-escalation, guest-service and communication skills, basic understanding of legal authority, teamwork, and sound judgment under pressure. Current CPR certification and First Aid training are required, as is having or being able to obtain a California Guard License. Schedules are based on business needs. Availability for days, evenings, weekends, and holidays is required. The work involves a fast-paced environment, multiple tasks under time constraints, frequent physical activity, and possible prolonged exposure to high ambient noise. The position is non-exempt and subject to overtime under applicable regulations. The listed pay rate is $25 per hour.

Requirements

High school education or equivalent.
Working knowledge of surveillance monitoring, including CCTV and access control systems.
Strong observation skills and attention to detail.
Ability to identify, report, and document incidents.
Knowledge of hotel security and emergency procedures.
Ability to de-escalate conflicts and handle disturbances.
Professional guest-service and communication skills.
Basic understanding of legal authority, including trespass, detention limits, and liability.
Ability to coordinate with hotel departments and law enforcement when needed.
Sound judgment and decision-making under pressure.
Ability to obtain and/or maintain any government-required licenses, certificates, or permits.
Current CPR certification and First Aid training.
Must have or be able to obtain a California Guard License.
Availability to work days, evenings, weekends, and holidays.
Ability to bend, crouch, kneel, twist, climb, lift, push, and pull objects weighing up to 250 pounds; stand and walk frequently, sometimes for extended periods; maneuver around the property; and sit for prolonged periods.
Ability to operate a computer, telephone, copier, and other office equipment with manual dexterity.
Ability to perform essential job functions effectively in a fast-paced environment and under possible prolonged exposure to high ambient noise.
Maintain a neat, clean, and well-groomed appearance and follow uniform guidelines.

Nice To Haves

A minimum of two years of security-related experience is preferred.

Responsibilities

Patrol hotel property to protect guests, employees, and hotel assets.
Respond to house calls and assist guests and employees with safety, security, and hotel operations.
Initiate and follow up on investigations involving crimes against property or persons.
Assist sick or injured guests and employees and document reports and their disposition.
Conduct investigations; write incident and accident reports; monitor investigations through timely conclusion; and document follow-up contacts.
Maintain detailed daily activity logs and security reports.
Maintain accurate records and perform basic office duties, including camera monitoring, shift activity logs, codebook records, and employee and guest binder interactions.
Respond promptly to alarms, emergencies, and suspicious activities.
Coordinate with law enforcement and emergency services when necessary.
Ensure compliance with hotel safety protocols and policies.
Assign, verify, and document completion of routine maintenance and repairs in the property maintenance management system.
Attend scheduled training sessions and meetings and maintain regular attendance.
Perform other duties as assigned by Management.