Domestics Operations Agent
About The Position
The Domestic Operations Agent moves freight across the U.S. by routing and tracking domestic air, ground, LTL, and FTL shipments, pricing loads, negotiating rates with carriers and partners, and identifying service problems before they reach customers. The role supports the operations team by ensuring shipments are handled accurately in accordance with standard operating procedures, vendor charges are audited, and service issues are communicated promptly to management. The position is full-time and on-site in Houston, Texas. Work hours are eight hours per day with required meal and rest breaks. The employee participates in a rotating weekend schedule, working one weekend every 5–7 weeks; management communicates specific weekend assignments in advance. The role is based in a professional, climate-controlled office with usually moderate noise. It involves regular extended sitting, computer and office-equipment use, and speaking and listening. Occasional duties include standing, walking, reaching, and lifting or moving items weighing up to 15–25 pounds.
Requirements
- At least 1 year of domestic operations or freight forwarding experience; 1–3 years is preferred.
- Strong knowledge of North American geography.
- Proficiency in Microsoft Outlook, Word, and Excel, including formulas and charts.
- Strong written and verbal communication skills.
- Sound math skills, including adding, subtracting, multiplying, and dividing in all units of measure using whole numbers, fractions, and decimals.
- Strong negotiation, problem-solving, and decision-making skills.
- Ability to maintain accurate shipment data and identify errors in vendor charges.
- Ability to manage multiple shipments and deadlines and maintain follow-ups.
Nice To Haves
- Associate or bachelor’s degree in business, logistics, international trade, or a related field.
- Experience in the transportation or logistics industry.
- Experience with transportation management systems such as SAP or CargoWise.
- Experience with Magaya WMS.
Responsibilities
- Coordinate domestic freight forwarding, including shipment alerts and routing through carrier portals and other online tools.
- Follow standard operating procedures and maintain accurate shipment records in transportation software.
- Follow up on each shipment, collect pieces, weights, and dimensions from agents, and update the system.
- Quote domestic air, ground, LTL, and FTL freight.
- Negotiate with carriers and partners to secure special rates and spot quotes.
- Obtain vendor charges and audit them for accuracy and legitimacy.
- Recognize actual and potential service failures early.
- Communicate service issues clearly and promptly to management so they can be resolved before affecting customers.
- Respond promptly and professionally to internal and external customers.
- Manage multiple shipments and deadlines, maintaining follow-ups.
- Communicate with carriers, drivers, warehouse staff, customers, and management.
- Cooperate with and respect colleagues, including providing coverage when colleagues are absent.
- Report to work on time and prepared to perform required duties, and ensure work responsibilities are covered when absent.
Benefits
- Medical, prescription drug, dental, and vision coverage for the employee and dependents.
- Health Savings Account with employer contributions.
- Flexible Spending Account options for medical and/or dependent care.
- Company-provided life insurance.
- Short-term and long-term disability insurance.
- 401(k) retirement savings plan with employer match.
- Paid time off for vacation, sick leave, and company-observed holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
