Domestics Operations Agent (7324)
About The Position
The Domestic Operations Agent supports the operations team by routing and tracking domestic air, ground, LTL, and FTL freight across the United States. The role prices loads, negotiates rates with carriers and partners, and identifies potential service problems early. It also ensures shipments are processed accurately according to standard operating procedures, vendor charges are audited, and service issues are promptly communicated to management. This is a full-time, on-site position in Houston, Texas. The schedule is eight hours per day with required meal and rest breaks, and includes a rotating weekend assignment approximately once every five to seven weeks. The employee works in a professional, climate-controlled office with usually moderate noise.
Requirements
- At least 1 year of domestic operations or freight forwarding experience; 1–3 years is preferred.
- Strong knowledge of North American geography.
- Proficiency in Microsoft Outlook, Word, and Excel, including formulas and charts.
- Strong written and verbal communication skills.
- Math skills for adding, subtracting, multiplying, and dividing in all units of measure using whole numbers, fractions, and decimals.
- Strong negotiation, problem-solving, and decision-making skills.
- Ability to sit for extended periods and use a computer keyboard, mouse, and other office equipment.
- Occasional ability to stand, walk, reach, and lift or move up to 15–25 pounds.
- Close and distance vision and the ability to adjust focus.
Nice To Haves
- Associate or bachelor’s degree in business, logistics, international trade, or a related field.
- Experience in the transportation or logistics industry.
- Experience with transportation management systems such as SAP or CargoWise.
- Experience with Magaya WMS.
Responsibilities
- Coordinate domestic freight forwarding, shipment alerts, and routing through carrier portals and other online tools.
- Follow standard operating procedures and maintain accurate shipment records in transportation software.
- Follow up on shipments, collect pieces, weights, and dimensions from agents, and update the system.
- Quote domestic air, ground, LTL, and FTL freight.
- Negotiate with carriers and partners to secure special rates and spot quotes.
- Obtain vendor charges and audit them for accuracy and legitimacy.
- Identify actual or potential service failures early.
- Communicate service issues clearly and promptly to management so they can be resolved before affecting customers.
- Respond quickly and professionally to internal and external customers.
- Manage multiple shipments and deadlines, maintain follow-ups, and cooperate with colleagues, including providing coverage during absences.
- Report to work on time and prepared to perform required duties, and ensure responsibilities are covered when absent.
Benefits
- Medical, prescription drug, dental, and vision coverage for employees and dependents.
- Health Savings Account with employer contributions.
- Flexible Spending Account options for medical and/or dependent care.
- Company-provided life insurance.
- Short-term and long-term disability insurance.
- 401(k) retirement savings plan with employer match.
- Paid time off for vacation, sick leave, and company-observed holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
