Agent, Guest Services (Part-Time)

Holland America/Princess Alaska-Yukon Land Operations•Fairbanks, AK

114d

About The Position

The Agent, Guest Services welcomes guests and helps them make the most of their travel experience by answering questions, resolving problems, and recommending excursions. Guest Services representatives act as local insiders, sharing information about the area and coordinating guest needs. This is a seasonal, part-time position in Fairbanks Transportation and Guest Services.

Requirements

One year of experience in a customer service position is preferred.
Proficiency in computer business applications and working knowledge of computerized reservation systems are preferred.
Must pass a pre-employment background check.
Must be 18 years of age to reside in company housing, where available.
Dedicated to delivering excellent customer service to guests, coworkers, and vendors.
Must be eligible to work in the United States; the company cannot sponsor or take over sponsorship of employment visas at this time.
Ability to organize and prioritize work, maintain attention to time constraints, and work in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to bend, squat, and kneel, and lift up to 55 lbs using safe technique.
Ability to stand, walk, and work on feet for a minimum of 8 hours per day.

Nice To Haves

One year of customer service experience.
Proficiency in computer business applications and working knowledge of computerized reservation systems.

Responsibilities

Perform moderately difficult customer service tasks.
Apply knowledge of company products, services, and policies to assess customer needs, provide information, and resolve complaints.
Coordinate guest amenity requests, reservations, and special requests.
Assist with luggage and unloading, and respond to questions about delayed luggage.
Communicate, answer queries, and coordinate on behalf of guests, employees, management, multiple departments, and third-party vendors.