Agent, Guest Services - Port Operations (Part-Time)

Holland America/Princess Alaska-Yukon Land Operations•Anchorage, AK

118d

About The Position

The Agent, Guest Services supports port operations by providing customer service to guests, answering questions, resolving problems, and helping guests select excursions. The role involves coordinating guest amenities, reservations, and special requests; assisting with luggage and delayed-luggage inquiries; and communicating on behalf of guests, employees, management, departments, and third-party vendors. The position requires working in a fast-paced team environment while following company policies and health and safety standards.

Requirements

One year of experience in positions involving customer service is preferred.
Proficiency in computer business applications and working knowledge of computerized reservation systems are preferred.
Must pass a pre-employment background check.
Must be at least 18 years old to reside in company housing, where available.
Commitment to delivering excellent customer service to guests, coworkers, and vendors.
Must be eligible to work in the United States; the employer is unable to sponsor or take over sponsorship of employment visas at this time.
Ability to organize and prioritize work, maintain attention to time constraints, and work in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to bend, squat, and kneel, and lift up to 55 pounds using safe technique.
Ability to stand, walk, or work on feet for at least 8 hours per day.

Responsibilities

Perform a variety of moderately difficult customer service tasks.
Apply knowledge of company products, services, and policies to assess customer needs, provide information, and resolve complaints.
Coordinate guest amenity requests, reservations, and special requests.
Assist with luggage and unloading, and respond to guest inquiries about delayed luggage.
Communicate, assist with queries, and coordinate on behalf of guests, employees, management, multiple departments, and third-party vendors.