Agency Carrier Relations & Distributions Manager

BrightCover•Conshohocken, PA

About The Position

The Agency Carrier Relations & Distribution Manager is the primary liaison between the agency and its insurance carrier partners. The role operates internally to drive strategic alignment, optimize carrier performance, and ensure effective market access for producers. It manages carrier relationships, maintains current knowledge of underwriting appetite and product changes, and translates carrier strategy into guidance that supports agency growth and profitability. The position serves as the primary contact for carrier representatives and leadership, develops strategic carrier relationships, coordinates meetings and performance reviews, and escalates underwriting, service, and operational issues. It monitors carrier products, appetite, pricing, market activity, and regulatory developments; tracks carrier production and performance; and works with leadership to guide carrier placement strategy. It also communicates carrier updates and trains sales and service teams, collaborates with operations and technology teams to improve workflows and integrations, and reports carrier performance, market trends, risks, and opportunities to agency leadership. This position has direct reports and supervises staff, including hiring, training, assigning and directing work, evaluating performance, handling rewards and discipline, and resolving complaints and problems. Work is normally performed in a typical interior office environment with moderate noise. The role frequently requires sitting, talking, or hearing; occasionally requires standing, walking, handling objects, and reaching; and occasionally requires lifting or moving up to 25 pounds.

Requirements

Bachelor’s degree from a four-year college or university.
At least 5 years of experience in Property & Casualty insurance.
Prior experience as a carrier-side Territory Representative, Marketing Representative, or Distribution Manager.
Strong understanding of Personal Lines and/or Small Commercial Property & Casualty insurance.
Strong understanding of carrier underwriting and distribution models.
Demonstrated knowledge of agency-carrier dynamics and production management.
Strategic thinking and strong business acumen.
Exceptional relationship management and influencing skills.
Ability to synthesize complex information into actionable insights.
Strong communication, presentation, and facilitation skills.
High level of organization and attention to detail.
Proactive, solutions-oriented mindset.

Nice To Haves

Experience working with independent agencies.
Familiarity with multiple carrier systems and rating platforms.
Exposure to multi-state regulatory environments.

Responsibilities

Serve as the primary point of contact for carrier territory representatives and leadership teams.
Develop and maintain strategic relationships with carrier partners.
Coordinate and lead carrier meetings, performance reviews, and planning sessions.
Escalate underwriting, service, and operational issues.
Maintain current knowledge of carrier underwriting appetite, products, coverage enhancements, pricing trends, and competitive positioning.
Monitor and communicate carrier market entries, exits, restrictions, appetite changes, and regulatory or compliance developments.
Track production, hit ratios, and growth by carrier.
Identify opportunities to improve carrier mix, utilization, and profitability.
Align internal production with carrier goals, incentives, and contingency programs.
Partner with leadership to guide carrier placement strategy.
Translate carrier updates into actionable guidance for sales and service teams.
Lead internal training on products, coverage changes, underwriting updates, appetite shifts, and carrier processes and requirements.
Ensure teams remain aligned with carrier expectations.
Stay current on carrier systems, platforms, technology, and submission, binding, and servicing workflows.
Collaborate with operations and technology teams to optimize quoting and placement processes and improve carrier integrations.
Provide agency leadership with reporting and insights on carrier performance, market trends, strategic risks, and opportunities.
Support executive decision-making regarding carrier strategy and partnerships.
Interview, hire, train, assign, and direct staff; appraise performance; reward and discipline employees; address complaints and resolve problems.
Perform other related duties as assigned.
Comply with company policies and procedures and maintain regular and punctual attendance.