Carrier Relations Specialist

URS Group•Plymouth, MI

2d•Onsite

About The Position

The Carrier Relations Specialist is the primary point of contact for third-party carriers joining and working with United Road’s Haully network. The role recruits and qualifies carriers, supports onboarding from first contact through their first loads, and assists with setup, credentials, customer requirements, and ongoing questions. Most of the day is spent handling inbound and outbound calls, resolving issues, and building trusted carrier relationships. The specialist also supports carrier capacity for Logistics operations and the terminal network, monitors and reviews carrier performance, and handles compliance and administrative work such as insurance certificate updates, profile maintenance, fuel surcharge reporting, and dispatch lists. The position is based on-site in Plymouth, Michigan.

Requirements

At least 2 years of customer service experience; hospitality or other service-industry experience counts.
Comfort handling frequent inbound and outbound phone calls.
Strong written and verbal communication and listening skills.
A service-oriented approach and commitment to following through.
Attention to detail and discipline in following processes.
Strong organization and time-management skills, including the ability to prioritize and manage multiple tasks.
Ability to build trust and develop long-term relationships.
Intermediate computer skills, including Microsoft Office and familiarity with office systems and procedures.
Ability to use general web tools and Salesforce or another CRM.
Basic data-analysis skills.
Ability to work independently and as part of a team, including backing up teammates.
Interest in learning the finished vehicle logistics business and developing a career in the field.

Nice To Haves

College degree.
Transportation, logistics, or carrier recruitment experience.

Responsibilities

Make outbound calls to recruit and qualify third-party carriers for the Haully network.
Onboard new carriers from first contact through their first loads, including setup and credentials.
Guide carriers through their journey with United Road and answer questions along the way.
Explain individual customer requirements to carriers.
Provide website and platform support, including assistance with login credentials.
Answer inbound calls and voicemails, resolve carrier questions and complaints, and follow through until they are handled.
Make outbound calls to investigate internal complaints about transport delays, communication, or professionalism.
Develop and maintain relationships with third-party carrier capacity to support Logistics operations, the terminal network, and customer demand.
Monitor and report carrier performance and metrics, and review them regularly with carriers.
Monitor third-party carriers’ Central Dispatch ratings and discuss them with carriers as needed.
Help facilitate the Carrier Awards.
Ensure carrier insurance renewal certificates and cancellations are received on time and updated in the tracking system.
Maintain and regularly update carrier profile information.
Track and report fuel surcharges for third-party carriers.
Provide weekly active carrier lists and specifications to dispatch teams.
Process mail daily, focusing on certificate updates and cancellations.
Answer incoming calls and voicemails for the Compliance Department.
Back up other Compliance and Carrier Relations team members during time off.
Support projects as needed by the Carrier Relations Manager.