Aftermarket Sales Representative

Cook & Boardman Group•Wilmington, NC

About The Position

The Aftermarket Sales Representative generates revenue by engaging current and prospective customers through strategic outbound calling, one-to-one communications, social engagement, field marketing, and other sales activities. The role creates opportunities to sell doors, frames, and hardware, and develops trusted-advisor relationships with customers, including K-12 schools, healthcare organizations, and colleges and universities. The position serves a defined territory in a competitive, fast-paced sales environment and supports the full sales cycle.

Requirements

Associate’s or bachelor’s degree, or an equivalent combination of education and experience.
At least 3 years of related sales experience in construction and/or building supply sales.
Experience with high-volume cold calling.
Strong customer relations skills.
Strong verbal and written communication skills.
Proficiency with computers, including mainframe programs and Microsoft Office Suite.
Good attention to detail and strong organizational skills.
Ability to be persuasive and influential in verbal and written communications.
Working knowledge of door hardware, locks, and access control.
Strong interpersonal skills.
Strong sales and phone skills.
Ability to problem-solve and resolve inquiries internally and externally.
Ability to support the full sales cycle and work independently.
Highly motivated and personable, with the ability to meet quotas and sales initiatives.
Ability to talk, hear, and see regularly; stand and walk frequently; handle or feel objects; and reach with hands and arms.
Ability to frequently lift 5–25 pounds and occasionally lift up to 50 pounds.

Responsibilities

Obtain, maintain, and optimize customer relationships through planned, regular sales visits and communications within the assigned territory.
Call predefined customer and prospect lists to generate sales opportunities and follow up on leads and opportunities.
Make 30–50 phone-based cold calls daily to pursue retailers and develop new leads and potential customers.
Obtain orders and establish new business by planning and organizing daily work to contact existing or prospective sales outlets and other trade factors.
Service and build existing accounts, including investigating and resolving customer complaints.
Respond to, engage with, and qualify inbound leads and inquiries by phone, email, and live chat.
Achieve or exceed department quotas, sales goals, objectives, and deadlines.
Identify target prospects and create strategic action plans to develop accounts into customers.
Follow up on customer leads from internal and external sources.
Submit orders using price lists and product literature.
Communicate regularly with key decision makers, including directors of maintenance or security, school superintendents, and locksmiths.
Maintain accurate activity notes, including daily call logs, results reports, weekly work plans, and monthly or annual territory analyses, for periodic review with a manager.
Contribute to team efforts by accomplishing related results as needed.
Perform other duties as assigned.