Aftermarket Sales Representative

CBX Solutions Recruiting Team • Wilmington, NC

3d

About The Position

The Aftermarket Sales Representative generates revenue by engaging current and prospective customers through strategic outbound calling, one-to-one communications, social engagement, field marketing, and other channels. The role creates opportunities to sell doors, frames, and hardware and develops trusted-advisor relationships with customers, including K-12 schools, healthcare organizations, and colleges and universities.

The representative manages customer relationships and sales activity within an assigned territory, develops new business, supports existing accounts, qualifies inbound leads, and pursues sales goals. The position operates in professional office and warehouse settings, with occasional travel to project sites.

Requirements

• Associate’s or bachelor’s degree, or an equivalent combination of education and experience.
• At least 3 years of related sales experience in construction and/or building supply sales.
• Experience with high-volume cold calling.
• Strong customer relations skills.
• Strong verbal and written communication skills.
• Proficiency with computers, including mainframe programs and Microsoft Office Suite.
• Good attention to detail and strong organizational skills.
• Ability to be persuasive and influential in verbal and written communications.
• Working knowledge of door hardware, locks, and access control.
• Strong interpersonal skills.
• Strong sales and phone skills; ability to problem-solve and resolve inquiries internally and externally, support the full sales cycle, work independently, and meet quotas and sales initiatives.
• Regular ability to talk, hear, and see; frequent standing, walking, handling or feeling objects, and reaching with hands and arms.
• Frequent lifting of items weighing 5–25 pounds and occasional lifting of up to 50 pounds.
• Ability to work in office and warehouse environments, with potential exposure to heavy machinery, tools and hardware, frequent heavy lifting, and variable weather including extreme heat and cold.

Responsibilities

• Maintain and optimize customer relationships through planned, regular territory visits and communications.
• Call customer and prospect lists to generate sales opportunities and follow up on leads in a competitive, fast-paced environment.
• Make 30–50 phone-based cold calls daily to pursue retailers and develop leads and potential customers.
• Plan and organize daily work to obtain orders and establish new business with existing or prospective sales outlets and trade contacts.
• Service and grow existing accounts, including investigating and resolving customer complaints.
• Respond to and qualify inbound leads and inquiries by phone, email, and live chat.
• Meet or exceed department quotas, sales goals, objectives, and deadlines.
• Identify target prospects and create strategic action plans to develop them as customers.
• Follow up on leads from internal and external sources.
• Submit orders using price lists and product literature.
• Communicate regularly with key decision makers, including maintenance and security directors, school superintendents, and locksmiths.
• Maintain detailed activity records, including call logs, results reports, weekly work plans, and monthly or annual territory analyses, for periodic manager review.
• Contribute to team efforts and perform other duties as assigned.

Benefits

• Health, dental, vision, and prescription coverage
• Life insurance
• 401(k) with company match
• Generous paid time off
• Continuous learning, mentorship, and leadership training, including access to CBX University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree