Aftermarket Parts Supervisor

Flowserve Corporation•Taneytown, MD

22h•$114,637 - $171,955

About The Position

The Aftermarket Parts Supervisor leads the Aftermarket Parts team and oversees daily operations related to order entry, order fulfillment, parts engineering coordination, and customer delivery performance. The role ensures customer orders are executed effectively through proactive management of lead times, costs, priorities, and cross-functional activities. The supervisor is accountable for operational and financial performance, accurate business forecasting, and delivery of key performance indicators, while fostering accountability, continuous improvement, and customer satisfaction. Reporting directly to the Plant Director, the position is a member of the Taneytown Leadership Team and contributes to the facility’s strategic and operational success.

Requirements

Demonstrated leadership and team-building skills, including experience managing employee performance, priorities, and development.
Strong organizational, planning, and problem-solving skills, with the ability to manage competing priorities.
Experience in order management, order fulfillment, manufacturing operations, or aftermarket parts business processes.
Strong understanding of cost management, financial forecasting, and operational performance metrics.
Experience managing customer commitments, lead times, and delivery performance.
Ability to collaborate effectively across multiple functions to achieve business objectives.
Commitment to continuous improvement, process optimization, and operational excellence.
Strong written and verbal communication skills, including the ability to present performance results and business updates.
Experience using ERP systems and Microsoft Office applications.
Adaptability, flexibility, and a proactive approach to problem-solving and change management.
Bachelor’s degree in business, Engineering, Operations Management, or a related field preferred; equivalent relevant experience will be considered.
Five or more years of relevant experience in manufacturing, operations, order management, or a related business environment preferred.

Nice To Haves

Bachelor’s degree in business, Engineering, Operations Management, or a related field.
Five or more years of relevant experience in manufacturing, operations, order management, or a related business environment.

Responsibilities

Provide daily leadership, direction, and support to the Aftermarket Parts team, setting expectations and reinforcing accountability, customer satisfaction, and operational performance.
Oversee aftermarket parts order management, including order entry, fulfillment, scheduling, and delivery execution.
Manage customer order lead times and ensure commitments are achievable, accurately communicated, and maintained.
Coordinate aftermarket parts engineering activities, including Aftermarket Change Notices (ACNs), to ensure technical accuracy and timely implementation.
Collaborate with Engineering, Planning, Supply Chain, Operations, and other functional teams on parts costing, lead times, and order execution.
Own aftermarket parts business performance, including financial forecasting, revenue expectations, and operational results.
Monitor and improve key performance indicators, including On-Time Delivery (OTD), past-due backlog, order fulfillment, and 24-hour stock program performance.
Identify risks to customer commitments, financial performance, and operational execution; implement corrective actions and escalate issues as appropriate.
Support business strategies focused on customer responsiveness, operational efficiency, profitability, and aftermarket growth.
Drive continuous improvement to streamline processes, eliminate waste, improve order execution, and enhance the customer experience.
Communicate with internal stakeholders and customers about order status, delivery commitments, priorities, and potential escalations.
Develop team capabilities through coaching, performance management, cross-training, and employee development.
Foster a collaborative, results-oriented work environment based on trust, transparency, accountability, and teamwork.
Participate as a member of the Taneytown Leadership Team, supporting site objectives, strategic initiatives, and overall business performance.
Perform other duties as assigned.