Parts Supervisor

Cleveland Brothers Equipment•Chambersburg, PA

9d•Onsite

About The Position

Cleveland Brothers Equipment Co., Inc. is hiring a Parts Supervisor for its new facility in Chambersburg, Pennsylvania. New hires will train at the Harrisburg facility alongside experienced leaders and team members before transitioning to Chambersburg. The role supervises and schedules shuttle drivers and warehouse employees and supports customer satisfaction, inventory control, departmental engagement, safe operations, and consistent parts performance. It is described as an integral step in Parts Department succession planning. The supervisor works with Branch Management, Inventory Control, Information Technology, and Salesforce; monitors inventory levels; supports contamination control; and maintains drop-service vehicles, drops, and vendors. The role provides employee training, guidance, and discipline to uphold established processes and policies, and uses performance metrics to improve the customer experience and support the company’s goal of maintaining a top-ten Caterpillar Dealer ranking. Regular hours are 7 a.m. to 5 p.m., Monday through Friday, with weekend and after-hours support as warranted.

Requirements

Bachelor’s degree or equivalent in Business.
Supervisory experience or aptitude.
Ability to coach, mentor, and develop employees.
Excellent presentation, communication, and customer satisfaction skills.
Excellent computer skills, including Microsoft Word, Excel, DBSi, Anteres, CID Web, OTV, and other web-based parts applications.

Nice To Haves

Working knowledge of parts counter processes and maintenance of parts-related reports and documentation, including daily count sheets, cash sales, backorder reports, stock transfers and receipting, core processing, CODs, WMS, Cat Commercial accounting, informing customers of backordered status, and accurate parts order entry.

Responsibilities

Supervise and schedule shuttle drivers and warehouse employees.
Ensure internal and external customer satisfaction and promote customer loyalty.
Interact with Branch Management, Inventory Control, Information Technology, and Salesforce.
Monitor and ensure stated inventory levels.
Promote departmental engagement and safe equipment operation and working conditions.
Assist management with efficient Contamination Control.
Monitor and maintain drop-service vehicles, drops, and vendors.
Provide and record employee training, guidance, and discipline to ensure compliance with established processes and policies.
Use established metrics to deliver consistent Parts performance, elevate the customer experience, and support a top-ten Caterpillar Dealer ranking.