Parts Supervisor

Carolina CAT - Construction•Gastonia, NC

About The Position

The Parts Supervisor is responsible for the performance of the local branch parts department, including operations, revenues, expenses, profitability, assets, budgeting, and financial management. The role provides input on staffing and job assignments, supports employee productivity and satisfaction, and ensures department objectives align with the company’s mission and values. The Parts Supervisor works with management and Human Resources on safety and contamination-control compliance, and conducts mid-year and annual performance development plans for branch parts personnel. The position coordinates with Service to provide product support and customer service, oversees parts logistics and timely delivery, reviews operating supplies and ordering, and ensures parts are in usable and returnable condition. It also supports retail merchandising, resolves operational problems, performs housekeeping duties, and uses company applications to support customer service. This role has supervisory responsibilities.

Requirements

Five years of Parts experience, including performing Parts department tasks such as inventory control and asset management.
Uncompromising integrity, moral values, ethics, honesty, truthfulness, and straightforwardness.
Strong management skills, including motivation, change management, conflict resolution, performance enhancement, organization, coordination, and project management.
Proven experience and ability in parts distribution, human relations, training, and customer satisfaction.
Ability to develop effective solutions, think beyond current circumstances, and recognize opportunities.
Ability to generate ideas, brainstorm, and conceive multiple solutions.
Excellent planning ability that connects corporate vision to decisions.
Current knowledge and appreciation of Parts functions, with the ability to delegate responsibility effectively.
Intermediate PC skills, especially with MS Excel, SAP, and Word, are preferred.

Responsibilities

Provide input on staffing for local parts operations, including assigning job responsibilities and supporting productivity, quality, and the overall work environment.
Promote a team atmosphere and employee satisfaction while holding employees accountable for their actions.
Meet department objectives aligned with the Corporate Mission and Value Statement.
Work with the Manager and Human Resources to ensure and monitor compliance with safety and contamination-control guidelines.
Conduct mid-year and annual Performance Development Plans with branch parts personnel.
Work with the Manager on point-of-sale merchandising opportunities in the retail lobby.
Coordinate with Service Departments and communicate effectively with parts and service associates to provide product support to customers.
Manage parts logistics, including transportation, vehicle maintenance, routes, and parts drops.
Address problems as they arise, consulting with coworkers or a supervisor when necessary.
Review daily operating supply needs and follow proper ordering procedures.
Use DBS, SIS, ANTARES, SAP, and other provided applications to support quality customer service.
Review and validate that parts are in usable and returnable condition for returns.
Ensure accurate and timely delivery of parts ordered by internal and external customers.
Perform general housekeeping duties as assigned.
Perform other duties as assigned.