Advance Technician

Cable ONE•Columbus, MS

About The Position

At Sparklight, a Cable One brand, Advance Technicians provide customer support by completing new installations, repairing equipment, and troubleshooting. The role focuses on maintaining connectivity and service quality across Headend, HFC, fiber optic, and Home Terminal Unit systems. The position offers a defined career path with opportunities to grow and learn. The technician supports local plant performance and customer-owned equipment, verifies and updates network documentation, performs cable and equipment installation and maintenance, and surveys locations to assess service availability. The role also includes locating underground facilities, monitoring signal leakage, restoring plant performance, and training system technical personnel as directed by local management. The role requires a variable schedule and responding to service interruptions during regular business hours, shift work, or on-call periods. Overtime, including weekends, evenings, and holidays, may be required. Employment offers are contingent on successful background, drug-screening, and reference checks. DOT-regulated positions have additional testing, safety, and medical requirements.

Requirements

One-year certificate from a college or technical school; or three to four years of related experience and/or training; or an equivalent combination of education and experience.
Successfully complete the Sparklight Technical Training Center Advanced Technician course within six months of accepting the position.
Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and other related test equipment.
Knowledge of regulations affecting telecommunications system operations, including FCC, NEC, NESC, OSHA, and DOT rules, as well as local ordinances.
Valid driver's license for the state of employment.
Ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or on-call periods.
Availability to work overtime, including weekends, evenings, and holidays, as required.

Responsibilities

Troubleshoot and diagnose malfunctions in Headend, HFC, and fiber optic networks, as well as Home Terminal Units.
Repair local plant performance issues and customer-owned equipment using electronic test equipment.
Read and interpret system and network design maps; verify as-built documentation, compare field findings with existing documentation, and report findings according to company processes.
Splice and/or terminate coaxial and fiber optic cables; mount active and passive devices in aerial and underground locations; activate devices and test equipment to company, manufacturer, and design specifications.
Survey customer-requested locations to determine service availability and create maps or drawings to help estimate plant or drop extension costs when needed.
Locate underground facilities using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
Perform construction maintenance, including splicing and activating new plant; restoring, repairing, or replacing aerial and underground cables and equipment; and inspecting, repairing, or replacing power supplies.
Monitor plant for ingress and egress, conduct signal leakage ride-outs, and track and repair signal leakage as necessary.
Train system technical personnel as directed by local system management.

Benefits

Medical, dental, and vision plans available from the start of employment.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match, starting the first day of service and matching up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement up to $5,250 in the first year.
Annual community support to organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.