Advance Technician

Cable ONE•Elk City, OK

About The Position

At Sparklight, a Cable One brand, Advance Technicians provide customer support by completing new installations, repairing equipment, and troubleshooting. The role supports high-quality connectivity across Headend, HFC, and fiber-optic networks and Home Terminal Units. It offers a career path with opportunities to grow and learn. The technician diagnoses and repairs network and customer-equipment issues, interprets system and network design maps, verifies as-built documentation, and reports field findings. The position also involves cable splicing and termination, installation and activation of network devices, testing equipment performance, surveying service locations, preparing maps or drawings for potential extensions, and locating underground facilities to prevent damage and outages. Additional duties include construction maintenance and restoration of aerial and underground coaxial and fiber-optic plant, monitoring for signal ingress and leakage, repairing leakage, and training technical personnel as directed by local system management. The role requires a variable schedule and availability for on-call work, overtime, weekends, evenings, and holidays as needed.

Requirements

One-year certificate from a college or technical school, or three to four years of related experience and/or training, or an equivalent combination of education and experience.
Successfully complete the Sparklight Technical Training Center Advanced Technician course within six months of accepting the position.
Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and related test equipment.
Knowledge of regulations affecting telecommunications systems, including FCC, NEC, NESC, OSHA, DOT, and applicable local ordinances.
Valid driver's license for the state of employment.
Ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or on-call periods.
Availability for overtime, including weekends, evenings, and holidays, as required.

Responsibilities

Troubleshoot and diagnose malfunctions in Headend, HFC, and fiber-optic networks and Home Terminal Units.
Repair local plant performance issues and customer-owned equipment using electronic test equipment.
Read and interpret system and network design maps; verify as-built documentation, compare field findings with existing documentation, and report findings according to company process.
Splice or terminate coaxial and fiber-optic cables; mount aerial and underground active and passive devices; activate devices and test equipment performance against company, manufacturer, and design specifications.
Survey customer-requested locations to determine service availability and create maps or drawings to help estimate plant or drop extension costs when needed.
Locate underground facilities using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
Perform construction maintenance, including splicing and activating plant, restoring or replacing damaged aerial and underground plant, and inspecting, repairing, or replacing power supplies.
Monitor plant for ingress and egress, conduct signal-leakage ride-outs, and track and repair signal leakage as necessary.
Train system technical personnel as directed by local system management.

Benefits

Medical, dental, and vision plans starting on the first day.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match, starting on the first day of service and matching up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement of up to $5,250 in the first year.
Up to $75 per month toward cable and internet services.
Annual community support for organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.