Advance Technician

Cable One • Long Beach, MS

1d

About The Position

At Sparklight, a Cable One brand, Advance Technicians provide customer support by completing installations, repairing equipment, and troubleshooting. The role maintains connectivity across Headend, HFC, fiber optic networks, and Home Terminal Units, and offers a career path with opportunities to grow and learn.

The position includes diagnosing network and equipment issues; interpreting system and network maps; verifying and updating as-built documentation; installing, splicing, terminating, activating, and testing coaxial and fiber optic plant equipment; surveying locations for service eligibility; performing underground facility locates; maintaining and repairing plant infrastructure and power supplies; monitoring and repairing signal leakage; and training technical personnel as directed by local management.

Candidates need a one-year college or technical-school certificate, three to four years of related experience or training, or an equivalent combination. They must complete Sparklight’s Advanced Technician course within six months of accepting the position, hold a valid state driver’s license, and be able to work a variable schedule and respond to service interruptions, including overtime, weekends, evenings, and holidays as required.

Requirements

• One-year certificate from a college or technical school; or three to four years of related experience and/or training; or an equivalent combination of education and experience.
• Successfully complete the Sparklight Technical Training Center Advanced Technician course within six months of accepting the position.
• Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and related test equipment.
• Knowledge of rules and regulations affecting telecommunications systems, including FCC, NEC, NESC, OSHA, DOT, and applicable local ordinances.
• Valid driver’s license issued by the state in which the individual is employed.
• Ability to work a variable schedule and respond to service interruptions during business hours, shift work, or on-call periods.
• Availability to work overtime, including weekends, evenings, and holidays, as required.

Responsibilities

• Troubleshoot and diagnose malfunctions in Headend, HFC, and fiber optic networks and Home Terminal Units.
• Repair local plant performance issues and customer-owned equipment using electronic test equipment.
• Read and interpret system and network design maps; verify as-built documentation, compare field findings with existing documentation, and report findings according to company processes.
• Splice or terminate coaxial and fiber optic cables; mount aerial and underground active and passive devices; activate devices and test equipment in the HFC and fiber optic plant against company, manufacturer, and design specifications.
• Survey customer-requested locations to determine whether they can receive service, and create maps or drawings to help estimate plant or drop extension costs when needed.
• Perform underground facility locates using plant maps and electronic locating equipment to help prevent cable damage and service interruptions.
• Perform construction maintenance, including splicing aerial and underground coaxial or fiber optic cables and equipment; restoring plant to system specifications; splicing and activating new coaxial plant; repairing or replacing damaged plant; and inspecting, repairing, or replacing power supplies.
• Monitor plant for ingress and egress, conduct signal-leakage ride-outs, and track and repair signal leakage as necessary.
• Train system technical personnel as directed by local system management.
• Respond to service interruptions during regular business hours, shift work, or on-call periods, and work overtime as required.

Benefits

• Medical, dental, and vision plans available from the start of employment.
• Life insurance for the associate, spouse, and children.
• Paid time off, including vacation, holidays, and personal or sick days.
• 401(k) plan with a 100% company match, up to 5% of eligible compensation; matching begins on the first day of service.
• Group legal plan with identity theft protection.
• Tuition reimbursement up to $5,250 in the first year.
• Community support opportunities, associate recognition and awards programs, advancement opportunities, and a collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree