Advance Technician

Cable ONE•Jasper, TX

About The Position

At Sparklight, a Cable One brand, Advance Technicians provide customer support by completing installations, repairing equipment, and troubleshooting telecommunications systems. The role offers a defined career path and opportunities to grow and learn. Technicians maintain service quality across Headend, HFC, fiber-optic networks, and Home Terminal Units; address local plant and customer-owned equipment issues; and perform field documentation, construction maintenance, plant testing, and signal-leakage work. The position also includes customer-location surveys, facility locates, and training system technical personnel as directed by local management.

Requirements

One-year certificate from a college or technical school; or three to four years of related experience and/or training; or an equivalent combination of education and experience.
Successfully complete the Sparklight Technical Training Center Advanced Technician course within six months of accepting the position.
Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and related test equipment.
Knowledge of regulations affecting telecommunications systems, including FCC, NEC, NESC, OSHA, DOT, and applicable local ordinances.
Valid driver's license for the state of employment.
Ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or on-call periods.
Availability to work overtime, including weekends, evenings, and holidays, as required.

Responsibilities

Troubleshoot and diagnose malfunctions in Headend, HFC, and fiber-optic networks and Home Terminal Units.
Repair local plant performance issues and customer-owned equipment using electronic test equipment.
Read and interpret system and network design maps; verify as-built documentation, compare field findings with existing documentation, and report findings according to company processes.
Splice and terminate coaxial and fiber-optic cables; mount aerial and underground active and passive devices; activate devices and test HFC/fiber-optic plant equipment against company, manufacturer, and design specifications.
Survey customer-requested locations to determine service availability and create maps or drawings to assist in estimating plant or drop extensions when needed.
Perform underground facility locates using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
Perform construction maintenance, including splicing cables and equipment, restoring plant to system specifications, splicing and activating new coaxial plant, repairing or replacing damaged plant, and inspecting, repairing, or replacing power supplies.
Monitor plant for ingress and egress, conduct signal-leakage ride-outs, and track and repair signal leakage as necessary.
Train system technical personnel as directed by local system management.
Respond to service interruptions during regular business hours, shift work, or on-call periods, and work overtime as required.

Benefits

Medical, dental, and vision plans beginning on the first day.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match, starting on the first day of service and matching up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement up to $5,250 in the first year.
Annual community support for organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.