Advance Technician

Cable ONE•Cottonwood, AZ

About The Position

Advance Technicians support Sparklight customers by completing installations, repairing equipment, and troubleshooting telecommunications systems. They maintain service quality across Headend, HFC, fiber optic networks, and Home Terminal Units; support local plant and customer-owned equipment; and use electronic test equipment to diagnose and resolve issues. The role also involves interpreting network design maps, verifying and updating as-built documentation, splicing and terminating coaxial and fiber optic cables, installing and activating plant devices, surveying proposed service locations, locating underground facilities, maintaining cable plant, and monitoring for signal leakage. Technicians may also train system technical personnel as directed by local management. The position requires a variable schedule and response to service interruptions during business hours, shift work, or on-call periods. Overtime, including evenings, weekends, and holidays, may be required. Candidates must complete Sparklight’s Advanced Technician course within six months of accepting the position. Employment offers are contingent on background, drug, and reference checks; DOT-regulated positions have additional testing and qualification requirements.

Requirements

One-year certificate from a college or technical school, or three to four years of related experience and/or training, or an equivalent combination of education and experience.
Successfully complete Sparklight Technical Training Center Advanced Technician course within six months of accepting the position.
Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and other related test equipment.
Knowledge of regulations affecting telecommunications systems, including FCC, NEC, NESC, OSHA, DOT, and applicable local ordinances.
Valid driver's license for the state in which employed.
Ability to work a variable schedule and respond to service interruptions during business hours, shift work, or on-call periods.
Availability for overtime, including weekends, evenings, and holidays, as required.

Responsibilities

Troubleshoot and diagnose malfunctions in Headend, HFC, and fiber optic networks, and Home Terminal Units.
Repair local plant performance issues and customer-owned equipment using electronic test equipment.
Read and interpret system/network design maps; verify as-built documentation, compare field findings with existing documentation, and report findings according to company process.
Splice and/or terminate coaxial and fiber optic cables; mount active and passive devices in aerial and underground locations; activate devices and test equipment to company, manufacturer, and design specifications.
Survey customer-requested locations to determine service availability and create maps or drawings to help estimate plant/drop extension costs when needed.
Locate underground facilities using plant maps and electronic locating equipment to help prevent cable damage and service interruptions.
Perform construction maintenance, including splicing and activating plant, repairing or replacing damaged aerial and underground plant, and inspecting, repairing, or replacing power supplies.
Monitor plant for ingress/egress, conduct signal leakage ride-outs, and track and repair signal leakage as necessary.
Train system technical personnel as directed by local system management.

Benefits

Medical, dental, and vision plans starting on the first day.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match, beginning on the first day of service, up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement up to $5,250 in the first year.
Annual community support to organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.