Advance Technician

Cable ONE•Monroe, LA

About The Position

Sparklight, a Cable One brand, is hiring an Advance Technician to support customers and maintain telecommunications services. The role includes customer installations, equipment repair, and troubleshooting across Headend, HFC, fiber optic networks, and Home Terminal Units. Technicians use electronic test equipment to address local plant performance issues and customer-owned equipment, interpret network maps and documentation, and perform cable and equipment installation, testing, and maintenance. The role also includes facility locates, plant surveys, signal leakage monitoring and repair, and training technical personnel as directed by local system management. The position requires successful completion of Sparklight’s Technical Training Center Advanced Technician course within six months of accepting the position. Work schedules may vary, and technicians must respond to service interruptions during regular business hours, shift work, or on-call periods. Overtime, including weekends, evenings, and holidays, may be required.

Requirements

One-year certificate from a college or technical school; or three to four years of related experience and/or training; or an equivalent combination of education and experience.
Successfully complete Sparklight Technical Training Center Advanced Technician course within six months of accepting the position.
Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and related test equipment.
Knowledge of rules and regulations affecting telecommunications system operations, including FCC, NEC, NESC, OSHA, DOT, and applicable local ordinances.
Valid driver's license in the state of employment.
Ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or on-call periods.
Availability to work overtime, including weekends, evenings, and holidays, as required.

Responsibilities

Troubleshoot and diagnose malfunctions in the Headend, HFC and fiber optic networks, and Home Terminal Units.
Repair local plant performance issues and customer-owned equipment using electronic test equipment.
Read and interpret system and network design maps, verify as-built documentation, compare field findings with existing documentation, and report findings according to company processes.
Splice or terminate coaxial and fiber optic cables; mount aerial and underground active and passive devices; activate devices; and test equipment to applicable company, manufacturer, and design specifications.
Survey customer-requested locations to determine service availability and create maps or drawings to help estimate costs for plant or drop extensions when required.
Perform underground facility locates using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
Perform construction maintenance, including splicing aerial or underground coaxial and fiber optic cables and equipment, restoring cable plant performance, splicing and activating new coaxial plant, repairing or replacing damaged plant, and inspecting, repairing, or replacing power supplies.
Monitor plant for ingress and egress, conduct signal leakage ride-outs, and track and repair signal leakage as needed.
Train system technical personnel as directed by local system management.

Benefits

Medical, dental, and vision plans available from the start of employment.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal or sick days.
401(k) with a 100% company match, up to 5% of eligible compensation; the match program starts on the first day of service.
Group legal plan with identity theft protection.
Tuition reimbursement of up to $5,250 in the first year.
Annual community support to organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.