Advance Technician

Cable ONE•Litchfield, IL

About The Position

At Sparklight, a Cable One brand, Advance Technicians provide customer support by completing new customer installations, repairing equipment, and troubleshooting. The role maintains connectivity and service quality across Headend, HFC, and fiber optic networks and Home Terminal Units. It offers a career path with opportunities to grow and learn. The technician troubleshoots local plant performance and customer-owned equipment, interprets network documentation, installs and maintains coaxial and fiber optic plant, performs customer-site surveys and underground utility locates, and carries out construction maintenance and signal-leakage work. The position may involve training system technical personnel as directed by local management. This role requires a variable schedule and responding to service interruptions during regular business hours, shift work, or on-call periods. Overtime, including evenings, weekends, and holidays, may be required. Applicants must hold a valid driver's license for the state of employment. Offers are contingent on background, drug-screening, and reference-check results. DOT-regulated hires must meet and maintain the company's DOT program requirements.

Requirements

One-year certificate from a college or technical school; or three to four years of related experience and/or training; or an equivalent combination of education and experience.
Successfully complete Sparklight Technical Training Center Advanced Technician course within six months of accepting the position.
Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and related test equipment.
Knowledge of rules and regulations affecting telecommunications systems, including FCC, NEC, NESC, OSHA, DOT, and local ordinances.
Valid driver's license for the state in which employed.
Ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or when on-call.
Availability to work overtime, including weekends, evenings, and holidays, as required.
For DOT-regulated positions, ability to meet and maintain company DOT program requirements, including passing a road test, driver-record safety review, drug testing, DOT physical, and past-employer safety-performance history.

Responsibilities

Troubleshoot and diagnose malfunctions in Headend, HFC, and fiber optic networks, as well as Home Terminal Units.
Repair local plant performance issues and customer-owned equipment using electronic test equipment.
Read and interpret system and network design maps; verify as-built documentation, compare field findings with existing documentation, and report findings using company processes.
Splice and/or terminate coaxial and fiber optic cables; mount active and passive devices in aerial and underground locations; activate devices and test equipment to company, manufacturer, and design specifications.
Survey customer-requested locations for service capability and create maps or drawings as needed to help estimate plant or drop-extension costs.
Perform underground facility locates using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
Perform construction maintenance, including splicing aerial and underground coaxial and/or fiber optic cables and equipment, restoring plant to system specifications, splicing and activating new coaxial plant, repairing or replacing damaged plant, and inspecting, repairing, or replacing power supplies.
Monitor plant for ingress and egress, perform signal-leakage ride-out activities, and track and repair signal leakage as necessary.
Train system technical personnel as directed by local system management.
Respond to service interruptions during regular business hours, shift work, or on-call periods, and work overtime as required.

Benefits

Medical, dental, and vision plans beginning on the start date.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match, beginning on the first day of service and matching up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement up to $5,250 in the first year.
Annual community support to organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.