Advance Technician

Cable ONE•Long Beach, MS

About The Position

Advance Technicians provide customer support by completing new installations, repairing equipment, and troubleshooting. The role maintains connectivity and service quality across Headend, HFC, and fiber optic networks and Home Terminal Units. It includes field work on plant infrastructure and customer-owned equipment, interpreting network documentation, surveying proposed service locations, and supporting construction maintenance. Technicians may also train system technical personnel as directed by local system management. The position requires a variable schedule and the ability to respond to service interruptions during regular business hours, shift work, or on-call periods. Overtime, including weekends, evenings, and holidays, may be required. The successful candidate must complete Sparklight's Advanced Technician course within six months of accepting the position.

Requirements

One-year certificate from a college or technical school, three to four years of related experience and/or training, or an equivalent combination of education and experience.
Successfully complete the Sparklight Technical Training Center Advanced Technician course within six months of accepting the position.
Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and other related test equipment.
Knowledge of rules and regulations affecting telecommunications systems, including FCC, NEC, NESC, OSHA, DOT, and applicable local ordinances.
Valid driver's license in the state where employed.
Ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or on-call periods.
Availability to work overtime, including weekends, evenings, and holidays, as required.

Responsibilities

Troubleshoot and diagnose malfunctions in Headend, HFC, and fiber optic networks and Home Terminal Units.
Repair local plant performance issues and customer-owned equipment using electronic test equipment.
Read and interpret system and network design maps; verify as-built documentation, compare field findings with existing documentation, and report findings according to company processes.
Splice and/or terminate coaxial and fiber optic cables; mount active and passive devices in aerial and underground locations, including cabinets and vaults; activate devices and test equipment to ensure performance meets company, manufacturer, and design specifications.
Survey customer-requested locations to determine service availability and create maps or drawings as needed to estimate costs for plant or drop extensions.
Locate underground facilities using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
Perform construction maintenance, including cable and equipment splicing, activating new coaxial plant, repairing or replacing damaged aerial and underground plant, and inspecting, repairing, or replacing power supplies.
Monitor the plant for ingress and egress; conduct signal leakage ride-outs and track and repair signal leakage as necessary.
Train system technical personnel as directed by local system management.
Respond to service interruptions during regular business hours, shift work, or on-call periods, and work overtime as required.

Benefits

Medical, dental, and vision plans beginning on the first day.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match, beginning on the first day of service and matching up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement up to $5,250 in the first year.
Annual community support to organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.