Advance Technician

Cable ONE•Bartlesville, OK

About The Position

At Sparklight, a Cable One brand, Advance Technicians provide customer support by completing installations, repairing equipment, and troubleshooting telecommunications systems. They maintain connectivity by diagnosing malfunctions across Headend, HFC, and fiber optic networks and Home Terminal Units; supporting local plant and customer-owned equipment; and performing cable, device, testing, maintenance, survey, and documentation work. The role also includes underground facility locating, monitoring and repairing signal leakage, and training technical personnel as directed by local system management. The position requires a variable schedule and responsiveness to service interruptions during business hours, shift work, or on-call periods. Overtime, including weekends, evenings, and holidays, may be required. Candidates must complete Sparklight’s Technical Training Center Advanced Technician course within six months of accepting the position.

Requirements

One-year certificate from a college or technical school; or three to four years of related experience and/or training; or an equivalent combination of education and experience.
Successfully complete the Sparklight Technical Training Center Advanced Technician course within six months of accepting the position.
Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and related test equipment.
Knowledge of rules and regulations affecting telecommunications system operations, including FCC, NEC, NESC, OSHA, DOT, and local ordinances.
Valid driver's license for the state in which employed.
Ability to work a variable schedule and respond to service interruptions during regular business hours, shift work, or on-call periods.
Availability to work overtime, including weekends, evenings, and holidays, as required.

Responsibilities

Troubleshoot and diagnose malfunctions in Headend, HFC, and fiber optic networks and Home Terminal Units.
Repair local plant performance issues and customer-owned equipment using electronic test equipment.
Read and interpret system and network design maps; verify as-built documentation, compare field findings with existing documentation, and report findings according to company process.
Splice or terminate coaxial and fiber optic cables; mount active and passive devices in aerial and underground locations; activate devices; and test equipment to applicable company, manufacturer, and design specifications.
Survey customer-requested locations to determine service availability and create maps or drawings to help estimate plant or drop extension costs when needed.
Perform underground facility locates using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
Perform construction maintenance, including cable and equipment splicing, activating new coaxial plant, repairing or replacing damaged plant, and inspecting, repairing, or replacing power supplies.
Monitor plant for ingress and egress, conduct signal-leakage ride-out activities, and track and repair signal leakage as necessary.
Train system technical personnel as directed by local system management.

Benefits

Medical, dental, and vision plans that start when employment starts.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal or sick days.
401(k) with a 100% company match, beginning the first day of service and matching up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement up to $5,250 in the first year.
Annual community support to organizations across the U.S.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.