Adult Protection Services Supervisor

El Paso County • El Paso, CO

2d • Hybrid

About The Position

The Adult Protection Services (APS) Supervisor supervises and manages APS unit caseworkers, case services aides, and other staff as determined by unit workflow. The position supports the Department of Human Services mission to assess and intervene in cases involving abuse, neglect, and exploitation of elderly and disabled adults. The supervisor guides and supports staff, manages unit workflow and intake, promotes effective case planning, and works to improve program processes and outcomes. The role also involves policy advocacy, staff and community training, and building collaborative relationships with internal and external partners.

The average workday is Monday through Friday, 8:00 a.m. to 5:00 p.m., though flexibility may periodically be needed to accommodate client schedules. The position participates in an on-call rotation, and some evening or weekend work may be required. Hybrid work may be available after successful completion of the probationary period, subject to change and department discretion; regular in-person presence is an essential job function. Duties are primarily performed in an office, with travel for home visits, community events, meetings, and community resource development. The work may involve hostile situations, unsanitary or hazardous conditions, and occasional lifting. A reliable personal vehicle is required for client transportation as needed; mileage reimbursement is available upon request.

Requirements

• Bachelor’s degree or higher from a higher education institution, including the equivalent of 30 semester or 45 quarter hours in human behavioral sciences or health-care-related courses, as stated in Volume 30 Section 310.B.
• Three years of professional caseworker, case management, or human services experience in a public or private social services agency; alternatively, a master’s degree or higher in social work or human behavioral sciences, as described in Section 30.310.a.3.a, and two years of qualifying experience.
• Working knowledge of Department of Human Services programs and protocols, adult protection laws, rules and regulations, and the dynamics of disabled adults and older adults.
• Ability to guide, supervise, and train others and objectively review and evaluate their work.
• Ability to interpret and communicate policies and procedures to staff.
• Ability to assess situations, make prudent decisions, and apply conflict-resolution and problem-solving skills.
• Ability to communicate and work effectively with coworkers, clients, other agencies, and the public, and provide excellent customer service.
• Ability to plan, schedule, and organize efficiently.
• Ability to use standard office equipment, including a computer, fax machine, copier, and telephone.
• Maintain regular and punctual attendance.
• Possess and maintain a valid driver’s license and proof of automobile insurance; use a reliable, registered, and insured personal vehicle for client transportation as needed.
• Obtain and maintain applicable certifications, including Colorado Adult Protective Services Certification within 90 days of course enrollment.
• Pass a conditional post-offer background investigation, including fingerprinting, motor vehicle record check, and drug screen; additional checks may include Government Program Fraud, TRAILS, and CAPS checks.
• Provide college transcripts before the date of hire; applicants must upload unofficial transcripts with the completed application.

Nice To Haves

• One year of supervisory or demonstrated leadership experience.
• CAPS experience.
• Bilingual in English and Spanish.

Responsibilities

• Supervise caseworkers, case services aides, and administrative staff, including assigning duties, conducting unit meetings, and ensuring work is timely and accurate.
• Conduct performance evaluations, motivate employees, and participate in hiring and disciplinary processes.
• Assign cases through a team decision-making process and refer matters to other agencies when they do not meet APS criteria.
• Supervise and monitor the APS intake line, communicate the unit’s mission, and establish and monitor unit workflow.
• Conduct caseworker consultations and staffings to discuss cases, treatment plans, issues, and employee performance.
• Lead weekly unit meetings and participate in DHS administrative meetings involving planning, decision-making, and management.
• Coordinate and facilitate staff training.
• Participate in case-related staffings, court hearings, and team meetings; determine and recommend appropriate case plans and proceedings.
• Use data to meet program guidelines and expectations, identify improvement opportunities, and support Colorado Department of Human Services C-Stat goals.
• Prepare, design, and implement unit improvement plans.
• Audit files for compliance with federal, state, and county laws, rules, and regulations, and review cases to ensure case plans are developed and implemented.
• Review, edit, and approve unit correspondence and reports.
• Serve as a liaison to community professionals, clients, agencies, courts, and the public, and respond to complaints and concerns.
• Provide training and consultation to community partner agencies and the public on adult protective issues.
• Analyze, approve, and route financial requests.
• Attend training and workshops and perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager