EPS Treatment Supervisor (Adult Services)

Mental Health Cooperative•Nashville, TN

About The Position

Mental Health Cooperative, Inc. (MHC) provides services to individuals with severe and persistent mental illness and to children and adolescents with severe emotional disorders across Middle and East Tennessee. The EPS Treatment Supervisor provides leadership, supervision, and support to the Crisis Stabilization Unit (CSU), Crisis Treatment Center, and Intensive Intervention Center. The role combines clinical and administrative staff supervision with responsibility for service quality, staffing, documentation, consumer care, facility coordination, and program improvement. The supervisor works collaboratively with the EPS Medical Director, EPS Treatment Program Manager, scheduler, peer specialist, and other team members, and may provide direct line services and after-hours supervisory coverage as needed. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. The position supervises CSU/IIC/CRC Resident Counselors, a Peer Specialist, and Discharge Specialists.

Requirements

Bachelor’s degree in a mental health-related field.
Valid Tennessee driver’s license.
Acceptable Motor Vehicle Report (MVR).
Acceptable criminal background investigation.
Personal automobile insurance.
Cell phone.
Ability to resolve conflict within a team environment.
Ability to provide respectful, trust-based internal and external customer service.
Effective written and verbal communication.
Ability to prioritize, initiate, plan, and develop new ideas.
Critical-thinking ability.
Ability to lead by example.
Flexibility and a positive approach in responding to changing needs.

Nice To Haves

Master’s degree in a mental health-related field, or Registered Nurse (RN) with at least two years of direct-care experience in the mental health field.
Previous supervisory experience.

Responsibilities

Provide direct clinical and administrative supervision to staff working in EPS Treatment Services.
Ensure agency and payor protocols and procedures are followed.
Ensure consumers admitted to EPS Treatment Services are promptly assessed and offered the full range of CSU interventions.
Work with the EPS Medical Director and EPS Treatment Program Manager to update protocols and keep staff informed of changes.
Co-lead staff meetings to motivate the Treatment team and inform staff about operational changes.
Address team concerns promptly and work toward resolution.
Counsel Treatment staff on performance and complete performance appraisals on schedule.
Monitor Treatment staff activity and performance.
Collect and review staff timesheets for accuracy and submit them to payroll on time.
Assist with hiring, orientation, and training of Treatment staff.
Coordinate with the scheduler and Treatment services leadership to ensure appropriate staffing coverage for all shifts.
Provide after-hours on-call supervisory coverage as needed.
Remain flexible and provide direct line services on the unit as needed.
Review monthly monitoring reports and remain aware of required Treatment program monitors.
Facilitate communication about consumer care among relevant staff.
Assist staff in monitoring consumers’ behavior, cooperation, and ability to remain safe in Treatment Services.
Report maintenance and facility issues to the Treatment Program Manager.
Work with consumers to reduce psychiatric symptoms and support their return to a less restrictive environment.
Ensure timely and appropriate documentation in accordance with agency requirements.
Develop and maintain community and interdepartmental relationships through prompt follow-up.
Collaborate with the peer specialist to ensure a daily programming schedule at CSU, IIC, and CTC.
Ensure medical supplies and groceries are ordered in a timely manner for CSU, IIC, and CTC.
Work with the Program Manager and EPS Medical Director to provide feedback and improve program efficiency and effectiveness.
Attend mandatory in-services, continuing education, and annual health requirements.
Comply with corporate compliance, OSHA, safety, and HIPAA policies and procedures, and report unethical or unsafe activity as required.
Participate in proactive team efforts to achieve departmental and company goals, provide leadership by example, follow agency policies and procedures, and perform other duties as assigned.