EPS Treatment Supervisor (Adult Services)

Mental Health Cooperative•Nashville, TN

About The Position

The EPS Treatment Supervisor provides leadership, supervision, and support to the Crisis Stabilization Unit (CSU), Crisis Treatment Center, and Intensive Intervention Center. The role oversees the clinical and administrative work of EPS Treatment Services staff and supports safe, timely, and appropriate care for consumers. The supervisor works with the EPS Medical Director, EPS Treatment Program Manager, and other team members to maintain protocols, improve services, and coordinate staffing and operations. The position also provides direct support to consumers and staff as needed, maintains communication about consumer care, and helps ensure appropriate programming, documentation, supplies, and facility conditions across Treatment Services. The supervisor provides after-hours on-call supervisory coverage as needed and reports to this position CSU/IIC/CRC Resident Counselors, Peer Specialists, and Discharge Specialists.

Requirements

Bachelor’s degree in a mental health-related field.
Valid Tennessee driver’s license.
Acceptable Motor Vehicle Report (MVR).
Acceptable criminal background investigation.
Personal automobile insurance.
Cell phone.
Ability to resolve conflict within a team environment.
Effective written and verbal communication with team members.
Ability to prioritize, initiate, plan, and develop new ideas.
Critical-thinking ability.
Ability to lead by example.
Flexibility and a positive approach in response to changing needs.
Customer service skills that demonstrate mutual respect and trust.

Nice To Haves

Master’s degree in a mental health-related field, or Registered Nurse (RN) with a minimum of two years of direct care experience in the mental health field.
Previous supervisory experience.

Responsibilities

Provide direct clinical and administrative supervision to staff working in EPS Treatment Services.
Ensure agency and payor-source protocols and procedures are carried out.
Ensure consumers admitted to EPS Treatment Services are promptly assessed and offered the full array of interventions available at CSU.
Work with the EPS Medical Director and EPS Treatment Program Manager to update protocols and keep staff informed of changes.
Co-lead staff meetings focused on motivating the Treatment team and informing staff of operational changes.
Address team concerns promptly and work toward resolution.
Counsel Treatment staff on performance and complete scheduled performance appraisals within designated timelines.
Monitor Treatment staff activity and performance.
Collect and review Treatment staff timesheets for accuracy and submit them to payroll on time.
Assist with hiring, orienting, and training Treatment staff.
Coordinate with the scheduler and Treatment Services leadership team to ensure appropriate staffing coverage on all shifts.
Provide after-hours on-call supervisory coverage as needed.
Remain flexible, including providing direct line services on the unit as needed.
Review monthly monitoring reports and remain aware of required Treatment program monitors.
Facilitate communication about consumer care among relevant staff.
Assist staff in monitoring consumers’ behavior, cooperation, and ability to remain safe in Treatment Services.
Report facility and maintenance issues to the Treatment Program Manager.
Work with consumers to reduce psychiatric symptoms and facilitate their return to a less restrictive environment.
Ensure timely and appropriate documentation in accordance with agency requirements.
Develop and maintain community and interdepartmental relationships through prompt follow-up with contacts.
Collaborate with the peer specialist to ensure a daily programming schedule at CSU, IIC, and CTC.
Ensure medical supplies and groceries are ordered in a timely manner for CSU, IIC, and CTC.
Work with the Program Manager and EPS Medical Director to identify ways to improve the efficiency and effectiveness of Treatment Services.
Attend mandatory in-services, continuing education, and annual health requirements.
Comply with corporate compliance, OSHA, safety, HIPAA, and agency policies and procedures; report unethical or unsafe activities as directed.
Participate in proactive team efforts to achieve departmental and company goals, provide leadership by example, and perform other duties as assigned.