Social Work Supervisor (Adult Protective Services)
About The Position
New Hanover County is seeking an experienced Social Work Supervisor for the Adult Services division of its Social Services department. The position shares supervisory responsibility for Adult Protective Services (APS) social workers and APS Treatment (APS-T) social workers. It oversees daily performance and activities across APS assessment and investigation and APS-T ongoing case management, including assigning and evaluating work, monitoring assessments and treatment case plans, responding to immediate-risk situations, supporting case decisions and transitions, and reviewing documentation for compliance with state and agency standards. The role also coordinates department operations, staff training, case staffing, program monitoring, and community representation. It provides supervisory coverage for intake, after-hours, emergency, and other Adult Services functions as assigned, and performs work during emergency or disaster situations. The position is part of New Hanover County’s Social Services department, within its Consolidated Human Services Agency. The county describes its workplace as committed to public service, professionalism, innovation, equity, integrity, stewardship, accountability, workforce diversity, and growth opportunities.
Requirements
- Master of Social Work (MSW) from an accredited school of social work and 3 years of professional social work experience; or Bachelor of Social Work (BSW) from an accredited school of social work and 4 years of professional social work experience; or an equivalent combination of education and experience.
- Current or prior North Carolina adult welfare experience.
- North Carolina driver’s license and a good driving record.
- Own transportation.
Nice To Haves
- Adult Protective Services supervisory experience in a Department of Social Services.
Responsibilities
- Supervise two or more full-time APS and APS-T social workers by prioritizing and assigning work, conducting performance evaluations, ensuring staff training, and making hiring, termination, and disciplinary recommendations.
- Coordinate APS and APS-T departmental operations, including setting goals, assessing workflow and staffing needs, ensuring compliance with laws, regulations, and policies, monitoring assignments, completing required reports, and monitoring program activity, outcomes, and expenditures.
- Supervise APS intake and assessment activities by reviewing reports and initial evaluations, assigning cases, monitoring initiation and case-decision timeframes, responding to immediate-risk situations, and directing protective-service decisions.
- Supervise APS-T ongoing case management, including treatment plans, service delivery, client contacts, high-risk cases, quarterly and annual reviews, and timely case closure or transfer.
- Conduct case staffing with APS and APS-T social workers at least biweekly to review safety concerns, next steps, case progress, documentation, and case decisions; provide consultation regarding capacity, consent, service planning, legal intervention, and complex cases.
- Participate in APS-to-APS-T transfer staffings; coordinate joint home visits and transitions among APS, APS-T, In-Home Aide, and other Adult Services programs when required.
- Review APS and APS-T case records and work items for completeness, timeliness, and compliance, including case plans, high-risk case documentation, review materials, closure and transfer documents, coding, case notes, and records in Traverse.
- Coordinate staff training and represent the department through citizen response, boards, committees, multidisciplinary teams, and community partnerships.
- Advocate for clients and staff in coordination with agencies, landlords, health-care providers, legal partners, and community organizations.
- Provide supervisory coverage for intake, after-hours, emergency, and other Adult Services functions as assigned.
- Perform other duties of a similar nature or level and work during emergency or disaster situations.
Benefits
- Employer-paid 401(k) contributions
- Retirement plan through the NC Retirement System
- Flex time and telework availability, depending on position
- Paid sick and personal leave
- 13 paid holidays per year
- Paid parental leave
- Paid community services leave
- Education leave to obtain a degree within the employee’s line of work
- Medical, dental, and vision insurance, plus other insurance options
- Onsite, employer-paid health and wellness center
- Professional development trainings and leadership initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
