Adult Outpatient QMHP (SNOP)

Metrocare Services•Dallas, TX

About The Position

The Adult Outpatient QMHP provides psychosocial and rehabilitative services to adults with serious mental illness. Services include assessment, treatment planning, engagement, referrals and linkage, advocacy, monitoring, crisis intervention, and continuity of care. The position aims to maximize individuals’ functioning, reduce hospitalization, and support successful reintegration into the community. The role coordinates services and collaborates with an interdisciplinary treatment team. It develops and reviews recovery plans, monitors progress, supports medication adherence, responds to crises, coordinates hospital admissions and discharges, and connects individuals with entitlements and community resources. The position also requires documentation of clinical services and participation in an on-call rotation, including weekend rotation. For employees under clinical supervision for board licensure, additional duties may include at least four hours per week of direct clinical practice, competency development in assessment, diagnosis, and treatment, and providing psychotherapy to individuals, couples, families, and groups. The role involves daily in-county travel between worksites and requires reliable transportation.

Requirements

Bachelor’s degree from an accredited college or university, with at least 30 credit hours in a social, behavioral, or human services field; or a master’s degree in a listed field.
With a bachelor’s degree, 1–3 years of mental health-related experience; a master’s degree in a listed field may qualify with no experience.
Current Texas driver’s license, or a current license from another state with a Texas driver’s license obtained within three months of employment.
Liability insurance is required when operating a personal vehicle on Center property or for Center business; must be insurable by the Center’s liability carrier when driving a Center vehicle or personal car on Center business and have an acceptable driving record.
Basic math skills.
Ability to organize workflow and provide clinical services to a challenging population, manage a caseload of 15–25 individuals, problem-solve, exercise sound judgment, and make clinical decisions.
Ability to work as a team member and independently with minimal supervision; prioritize tasks, manage multiple tasks and projects, and meet deadlines.
Ability to work flexible hours and maintain work at 95% compliance with standards.
Effective written and verbal communication, organizational, analytical, and interpersonal skills; tact and diplomacy in interactions with staff and individuals.
Ability to maintain professionalism and confidentiality and conduct work in accordance with ethical standards, state contracts, professional standards, and applicable laws.
Competencies for adults outlined by HHSC for TRR requirements, emphasizing crisis intervention, engagement, and motivational interviewing.
Ability to use an automated clinical record-keeping system and the computer, printer, and software needed for the position, including Word, Excel, Outlook, PowerPoint, and Internet resources; intermediate proficiency in Excel, email, and word processing.
Ability to talk and hear, use hands and fingers to operate a computer and telephone, carry equipment and supplies weighing up to 15 pounds, and stand and/or walk for more than seven hours a day.
Reliable transportation for daily travel between in-county worksites and ability to provide proof of minimum auto liability coverage when applicable.

Responsibilities

Coordinate services, psychosocial rehabilitation, emergency services and assessment, referrals, transportation, linkage, and advocacy for individuals with varying needs.
Work with members of an interdisciplinary treatment team and ensure authorization for clinical services.
Formulate recovery plans for new admissions based on assessment findings, develop measurable goals with individuals, and assist them in pursuing or modifying those goals.
Document efforts to involve individuals, service providers, and caregivers in service planning, unless the individual objects; review service plans every 180 days or as clinically indicated.
Participate in interdisciplinary team staffing, present assessment findings, report progress toward goals, and share information relevant to treatment.
Follow up with individuals who miss clinic appointments, document contact attempts, and report repeated unsuccessful attempts to contact the treatment team.
Support medication adherence, provide medication training, arrange transportation to office-based appointments, and prompt individuals to obtain needed refills.
Document clinical services by the close of the next business day.
Complete follow-up hospital assessments on the same day they are requested and report outcomes to the Clinical Manager.
Provide crisis intervention and on-call services during the work week and through a weekend rotation.
Conduct home and hospital visits, initiate mental illness warrants, and work with police and other public servants as needed to address client crises.
Facilitate inpatient admission when requested by the treatment team or hospital, maintain continuity of services during inpatient stays, participate in discharge planning, and meet with individuals in the community within two days of discharge.
Evaluate clinical session progress, solicit feedback, and consult colleagues and team leaders on unfamiliar or uncomfortable issues.
Co-facilitate family education workshops.
Help individuals obtain entitlements through referrals, advocacy, and negotiation as needed.
For employees under clinical supervision for board licensure, provide at least four hours per week of direct clinical practice; develop clinical competencies; and provide treatment across individual, marital, couple, family, and group formats.
Perform other duties as assigned.