Adult Outpatient QMHP (SNOP)

Metrocare Services•Dallas, TX

About The Position

Metrocare Services provides quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, developmental disabilities, and co-occurring disorders. The QMHP-Adult Intensive position provides psychosocial and rehabilitative services to adults with serious mental illness, with the goal of maximizing each person's functioning, reducing hospitalization, and supporting successful reintegration into the community. Services may include assessment, treatment goal development, engagement, referral, linkage, advocacy, monitoring, crisis intervention, and continuity of care. The role coordinates services with an interdisciplinary treatment team and supports individuals through assessment, recovery planning, medication adherence, crisis response, hospital admission and discharge, and community-based follow-up. It also includes documentation, family education workshops, entitlement assistance, and participation in an on-call rotation. Employees under clinical supervision for board licensure may also provide direct clinical practice and assessment, diagnosis, and treatment using specialized clinical skills. This community-based position requires daily in-county travel between worksites and reliable transportation. The work environment has low to mild noise and is not expected to be unusually hot or cold. The position regularly involves talking and hearing, using a computer and telephone, carrying equipment and supplies up to 15 pounds, and standing or walking for more than seven hours per day.

Requirements

Bachelor's degree from an accredited college or university, with at least 30 credit hours in a social, behavioral, or human services field; qualifying fields include psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, special education, early childhood or early childhood intervention, physician assistant studies, gerontology, and educational psychology.
Either 1–3 years of mental health-related experience or a master's degree in a listed field with no experience required.
Basic math skills.
Ability to apply common-sense understanding to simple instructions and standardized situations, and to organize workflows and provide clinical services to a challenging population.
Ability to manage a caseload of 15–25 individuals with varying needs.
Problem-solving skills, sound judgment, and ability to make clinical decisions.
Tact and diplomacy in interactions with staff and individuals; ability to work as a team member.
Ability to maintain work at 95% compliance with standards.
Effective written and verbal communication, organizational, prioritization, and time-management skills; ability to meet deadlines and manage multiple tasks and projects.
Ability to work independently with minimal supervision, maintain professionalism and confidentiality, and work flexible hours.
Ability to use an automated clinical record-keeping system.
Ability to use a computer, printer, and role-related software, including Word, Excel, Outlook, and PowerPoint; ability to use the Internet for resources; intermediate proficiency with Excel, email, and word-processing programs.
Current driver's license from Texas or another state; employees licensed in another state must obtain a Texas driver's license within three months of employment.
Liability insurance is required when using a personal vehicle on Center property or for Center business; employees operating a Center vehicle or driving a personal vehicle on Center business must be insurable by the Center's liability carrier and have an acceptable driving record.
Reliable transportation for travel between worksites and, when applicable, proof of minimum auto liability coverage and ability to meet the Center's insurability criteria.
Ability to meet the stated physical demands, including carrying up to 15 pounds and standing and/or walking for more than seven hours a day.

Responsibilities

Coordinate services, psychosocial rehabilitation, emergency services and assessments, referrals, transportation, linkage, and advocacy for individuals with varying needs, in coordination with an interdisciplinary treatment team.
Ensure authorization for clinical services.
Develop recovery plans for new admissions based on assessment findings, including measurable goals and objectives agreed upon with the individual.
Assist individuals in pursuing and modifying goals, and document efforts to involve individuals, providers, and caregivers in service planning unless the individual objects.
Review service plans every 180 days or as clinically indicated.
Participate in interdisciplinary team staffing, present psychosocial assessment findings, report progress toward goals, and share information relevant to treatment.
Follow up with individuals who miss clinic appointments, document contact attempts, and report repeated unsuccessful contact efforts to the treatment team.
Support medication adherence, provide medication training, arrange transportation to scheduled office appointments, and prompt individuals to obtain needed refills.
Document clinical services by the close of the next business day.
Complete hospital follow-up assessments on the same day they are requested and report outcomes to the Clinical Manager.
Provide crisis intervention and on-call services during the work week and weekend rotation; conduct home and hospital visits, initiate mental illness warrants, and coordinate with police and other public servants as needed.
Facilitate inpatient admissions upon request of the treatment team or hospital, maintain continuity of services during inpatient stays, participate in discharge planning, and meet with individuals in the community within two days of discharge.
Evaluate clinical session progress, solicit feedback, and consult colleagues and team leaders about unfamiliar or uncomfortable issues.
Co-facilitate family education workshops.
Help individuals obtain entitlements through referrals, advocacy, and negotiation as needed.
Participate in the required on-call rotation.
When under clinical supervision for board licensure, provide at least four hours per week of direct clinical practice and develop competency in assessing, diagnosing, and treating mental, emotional, and behavioral disorders, conditions, and addictions.
When under clinical supervision for board licensure, provide treatment across individual, marital, couple, family, and group psychotherapy client types.
Perform other duties as assigned.