Admissions Specialist – Admitting

Texas Health•Flower Mound, TX

1d•Onsite

About The Position

The Admissions Specialist is a compassionate member of the care team who welcomes patients and their families, helps put them at ease, and sets a positive tone for their visit. The role accurately gathers complete demographic information to maintain the integrity of the electronic health record, identifies network coverage, and obtains or validates healthcare benefits and pre-certification for applicable tests and procedures to help maximize reimbursement. The specialist educates patients and families about applicable legal, ethical, and compliance documents and ensures regulatory consents are signed by the appropriate parties. The role also explains financial obligations under the financial policy and accurately prepares estimates and collects co-payments, self-pay deposits, and patient balances. Work takes place in a fast-paced, multi-department hospital environment and may involve stressful or emotionally difficult situations, including behavioral health, crime, suffering, and life-or-death circumstances. This is a full-time position at Texas Health Flower Mound, scheduled for 36 hours per week, Thursday through Saturday, 11 a.m. to 11 p.m. Training includes one week of system training in Arlington and at least two weeks of weekday classroom training in Arlington; the training weeks may not be consecutive.

Requirements

High school diploma or equivalent required.
Must comply with CLIA regulations regarding foreign education equivalency.
At least 1 year of relevant customer service experience required.
CPI (Crisis Prevention Intervention) training required within 90 days of hire and maintained annually.
Ability to promptly assess requests using electronic and paper resources and correctly respond to patient inquiries.
Excellent data-entry, numeric, typing, and computer-navigation skills, with attention to detail.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, including situations involving crime, behavioral health, suffering, and life-or-death events.
Ability to demonstrate empathy and communicate effectively with patients and family members during life-changing events while providing exceptional customer service.
Strong verbal and written communication skills with people at all levels.
Ability to type, spell, write, print legibly, and use keyboarding skills.
Knowledge of medical terminology, strong organizational skills, and ability to prioritize and follow protocols and standards.

Nice To Haves

Associate's degree preferred.
2 years of professional office or healthcare experience preferred.
5 years of customer service experience preferred.
6 months of demonstrated knowledge of intermediate computer skills preferred, or 1 year of healthcare, referral processing, or scheduling experience preferred.
CHAA (Certified Healthcare Access Associate) preferred.
Proficiency in medical terminology, Epic, Microsoft Office, and assorted software programs.
Bilingual ability is a plus.

Responsibilities

Welcome patients and families, put them at ease, and help set the tone for their visit.
Accurately gather complete patient demographic information to maintain electronic health record integrity.
Identify correct network coverage and obtain or validate healthcare benefits and pre-certification for applicable tests and procedures.
Educate patients and families about applicable legal, ethical, and compliance documents.
Ensure regulatory consents are signed by the appropriate parties.
Explain patient financial obligations based on the financial policy.
Accurately prepare estimates and collect co-payments, self-pay deposits, and patient balances.
Promptly assess requests using electronic and paper reference materials and respond correctly to patient inquiries.