Admissions Representative PRN

USPI•Irving, TX

About The Position

Baylor Scott & White Surgical Hospital Las Colinas is hiring a PRN Admissions Representative, also described as a Registration Specialist. The role interfaces with visitors, patients, families, and physicians by phone and in person to support patient admissions. It performs clerical and registration tasks, helps keep admission delays to a minimum, and supports a welcoming, organized lobby environment.

Requirements

High school diploma or equivalent.
BLS certification required.
At least 1 year of customer service experience.
Basic computer skills.
Good communication and interpersonal skills.
Basic office skills.
Excellent telephone skills, including the ability to screen incoming calls and respond adequately to telephone inquiries.
Ability to maintain the confidentiality and security of sensitive, privileged communications and work product.
Ability to use an Electronic Health Care Record system to document information in patient accounts and records.

Nice To Haves

Previous medical office or hospital experience.

Responsibilities

Perform clerical duties involved with patient admission while keeping delays to a minimum.
Ensure identification, insurance information, and admission paperwork are accurate and scanned into the PAS system.
Direct patients to the appropriate area upon arrival.
Ensure patients are registered and marked properly in the PAS system.
Add walk-ins and direct admissions to the PAS system.
Prepare charts and packets as assigned.
Expedite patient complaints and concerns to the correct department promptly.
Answer incoming calls, respond appropriately, or transfer calls as needed.
Assist with distribution of messages.
Respond promptly when a code is alerted.
Log payments and maintain and balance the daily cash drawer.
Complete beginning- and end-of-shift duties.
Maintain the organized and clean appearance of lobby areas.
Perform other duties as assigned, including Lead Representative duties if applicable.