Admissions Representative

Ancora Education • Allentown, PA

2h • $20 - $25

About The Position

The Admissions Representative provides customer service and information to prospective students interested in career education and training. The role includes responding to inquiries, meeting with prospective students, answering questions, conducting campus tours and interviews, facilitating enrollments, and participating in new-student orientation. The representative also communicates with students throughout their educational experience and supports their transition into active student status.

The position requires strong presentation skills, energy and enthusiasm, proactive problem-solving, independent work, and the ability to set priorities, foster creativity, and work in an observation-and-coaching environment. It also requires computer proficiency, including Microsoft Word and Excel and industry-related software applications.

The role is based in a work environment where employees are usually not exposed to weather, and noise levels are usually moderate. Work involves prolonged periods of sitting at a desk and using a computer, as well as occasional standing, walking, movement, and lifting or moving up to 25 pounds.

Requirements

• High school diploma or equivalent.
• Two years of experience in sales and/or customer service.
• Strong presentation skills and the ability to deliver consistent energy and enthusiasm.
• Ability to work in an observation-and-coaching environment.
• Proactive problem-solving skills.
• Ability to handle frequent interruptions and work independently.
• Competence in setting priorities and ability to foster creativity.
• Strong computer software skills, including Microsoft Word and Excel and industry-related software applications.

Nice To Haves

• Associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.
• A track record of success in a high-volume customer service setting.
• Experience with CampusVue and/or Velocify software.

Responsibilities

• Conduct outbound and inbound telephone calls, texts, and emails, responding to inquiries promptly.
• Provide information to prospective students in accordance with Ancora Education’s Code of Conduct and applicable state, federal, and accreditation guidelines.
• Schedule campus visits, conduct campus tours, and facilitate registrations.
• Follow up with new students to support a positive transition to active student status.
• Contribute to team initiatives and outcomes through collaboration with diverse groups of employees and customers.
• Meet with prospective students, answer questions, conduct interviews, facilitate enrollments, and participate in new-student orientation.
• Communicate with students throughout their educational experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED