Admissions Representative

Community HigherEd•Tulsa, OK

10d•Onsite

About The Position

Admissions Representatives interact with prospective students by providing information, guiding them through the application process, and helping them assess their skills, education, and career goals to choose an appropriate program. The role requires knowledge of the College, its academic programs, the financial aid process, and other relevant topics so the representative can answer questions and identify students who may be a good fit. Duties include conducting interviews, giving campus and virtual tours, answering phones, and using technology to maintain admissions data. The representative welcomes and assists prospects, reviews and processes enrollment applications and required credentials, advises students and families about admissions and registration processes and eligibility, and keeps applicants informed about their admissions status, outstanding documents, and orientation dates. The role also involves maintaining appointments, documenting data according to departmental policies, resolving discrepancies, communicating with the Admissions Department, educating prospects about College policies, and attending Admissions meetings. Admissions Representatives must follow ethical recruitment practices. Recruitment must be professional, factual, and free of high-pressure techniques, prioritize students’ best interests, and accurately describe the College’s programs, facilities, costs, outcomes, and opportunities. Representatives are compensated by salary rather than commissions or bonuses based on student recruitment.

Requirements

High school education level.
Excellent organizational, communication, listening, and interpersonal skills.
Proficiency with computer databases and software applications.
Follow the College’s ethical recruitment practices and provide accurate, factual information about its offerings.

Nice To Haves

Associate’s degree from an accredited institution is preferred.
Previous experience in education, admissions, customer service, or sales is favored.

Responsibilities

Maintain a friendly, professional, and inviting demeanor toward prospective students.
Maintain thorough knowledge of College programs and campus facilities to help prospects find an appropriate program and provide knowledgeable tours.
Review, verify, and process student enrollment applications and compile required documents and credentials.
Welcome and greet prospects in person or by phone, and greet enrolled students on Mondays.
Promptly answer inquiries about academic programs and resources.
Advise students and their families about admissions, records and registration processes, and eligibility.
Maintain in-person and Zoom appointments, accommodate walk-ins when needed, and provide in-person or virtual tours as required.
Document required data in transcripts according to departmental policies and resolve data discrepancies.
Maintain open communication between students and the Admissions Department.
Educate prospective students about College policies, including attendance, dress code, and conduct.
Keep applicants informed of admissions status, outstanding required documents, and orientation dates.
Attend all Admissions meetings.
Conduct interviews, give tours, answer phones, and use technology to track admissions data.
Follow ethical recruitment practices on campus and at off-site events.
Accurately and professionally represent College offerings and services, including programs, courses, facilities, retention and placement statistics, tuition and fees, and employment opportunities.