Admissions Representative

Tidewater Tech•Norfolk, VA

13d•Onsite

About The Position

Tidewater Tech is seeking an Admissions Representative to help prospective students begin careers in the skilled trades. Based at the Norfolk campus, the role combines consultative and inside sales, customer service, and relationship-building. The representative is the first point of contact for prospective students interested in Automotive Technology, HVAC, and Welding programs, and guides them from initial inquiry through enrollment using phone, email, text messaging, virtual appointments, and in-person meetings. Success involves building trust, assessing student goals, educating prospective students about programs, overcoming objections, and meeting measurable enrollment goals. The schedule is Monday 10:00 AM–7:00 PM, Tuesday 8:00 AM–5:00 PM, Wednesday 9:00 AM–6:00 PM, Thursday 10:00 AM–7:00 PM, Friday 8:00 AM–5:00 PM, and rotating Saturdays 9:00 AM–1:00 PM. Compensation is up to $29.00 per hour, based on experience, qualifications, and other relevant factors.

Requirements

High school diploma or GED required.
Proven experience in sales or customer service, with a record of meeting or exceeding KPIs such as conversion rates, outreach goals, and closing ratios.
Strong written and verbal communication skills, including the ability to connect with diverse audiences.
Excellent time management and ability to multitask effectively in a high-volume environment.
Proficiency in Microsoft Office Suite and comfort learning new CRM and enrollment management systems.
Consistent energy and a positive attitude, including when work is challenging.
Initiative, accountability, organization, ability to meet deadlines, and ability to manage multiple priorities.

Nice To Haves

Associate’s degree or higher preferred.
One or more years of admissions experience in a proprietary (for-profit) post-secondary educational setting preferred.
Passion for education and the impact a skilled-trade career can have on a person’s life.

Responsibilities

Manage a high volume of prospective student inquiries by phone, email, and in-person or virtual meetings, responding promptly and professionally.
Assess prospective students’ goals, backgrounds, and eligibility to identify an appropriate program fit.
Guide students through each stage of admissions, including inquiry, appointment setting, interview, application, documentation, and enrollment.
Meet and exceed enrollment KPIs, including outreach volume, contact-to-appointment conversion rates, application completion rates, and closing ratios.
Follow up proactively with prospective students to maintain momentum and address barriers to enrollment.
Maintain accurate records of student application status and pipeline activity in the CRM.
Represent Tidewater Tech at open houses, career fairs, and community recruitment events.