Admissions Representative

Ancora Education • Wyomissing, PA

4d • $20 - $24

About The Position

The Admissions Representative provides customer service and information to prospective students interested in career education and training. The role conducts outbound and inbound communications with people who have inquired about campus programs, meets with prospective students, answers questions, hosts campus tours, conducts interviews, facilitates enrollments, and participates in new-student orientation. The representative also communicates with students throughout their educational experience and follows up to support their transition to active-student status.

The position works within Ancora Education’s Code of Conduct and applicable state, federal, and accreditation guidelines. It requires strong presentation skills, energy and enthusiasm, proactive problem-solving, independent work, prioritization, creativity, and the ability to thrive in an observation and coaching environment. The representative uses Microsoft Word, Excel, and industry-related software applications and contributes to team initiatives while collaborating with diverse groups of employees and customers.

Requirements

• High school diploma or equivalent.
• Two years of experience in sales and/or customer service.
• Strong presentation skills and the ability to maintain energy and enthusiasm.
• Proactive problem-solving skills, competent priority setting, and the ability to work independently while handling frequent interruptions.
• Ability to thrive in an observation and coaching environment and foster creativity.
• Strong computer software skills, including Microsoft Word and Excel, as well as industry-related software applications.

Nice To Haves

• Associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education.
• A track record of success in a high-volume customer service setting.
• Experience with CampusVue and/or Velocify software.

Responsibilities

• Conduct outbound and inbound telephone calls, texts, and emails, responding promptly to inquiries.
• Provide prospective students with information in accordance with Ancora Education’s Code of Conduct and state, federal, and accreditation guidelines.
• Schedule campus visits, conduct campus tours, and facilitate registrations.
• Follow up with new students to support a positive transition to active-student status.
• Participate in interviews, facilitate enrollments, and take part in new-student orientation.
• Communicate with students throughout their educational experience.
• Contribute to team initiatives and outcomes through collaboration with employees and customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED