Admissions Representative

South University•Virginia Beach, VA

About The Position

The Admissions Representative recruits qualified applicants to the University in accordance with applicable state and federal accreditation requirements and institutional policies, regulations, and ethical standards. The role manages inquiry and recruitment resources to generate interest in University programs, makes a high volume of prospective-student phone contacts to secure appointments, conducts interviews, and follows up with unresolved interviewees and future class applicants. The representative works with Student Support Services to support students and successful matriculation. The position explains educational programs, expected outcomes, student services, and financial considerations to students, parents, and educators. It manages inquiries, conducts interviews, pursues qualified candidates, evaluates applicants’ career-goal compatibility, and forecasts new student enrollment. The representative also supports recruitment and enrollment activities and assists other personnel and departments with data collection and problem-solving. The role is expected to reflect South University’s philosophy of quality service, employee development and recognition, sound economic principles, and an environment conducive to innovation, positive thinking, and expansion.

Requirements

Bachelor’s degree in business or a related field and one year of successful admissions or sales experience, or an associate’s degree and three years of successful admissions or sales experience.
Sincere interest in helping others achieve life goals.
Excellent written and verbal communication skills.
Strong interpersonal skills with faculty and student populations.
Superior organizational and problem-resolution skills.
Goal-oriented and highly ethical.
Strong expertise with MS Office and field-related hardware, software packages, and reporting systems.
Ability to work effectively as a leader or team member and collaborate with other departments.
Ability to listen to customers, understand their requests, and respond positively.
Ability to adapt to changing assignments and multiple priorities.
Ability to manage multiple tasks and meet deadlines successfully.

Responsibilities

Explain educational programs, expected outcomes, student services, and financial considerations accurately and completely to students, parents, and educators.
Manage inquiries to ensure prompt contact and meet weekly performance goals, using approved recruitment policies and formats.
Contact inquiries promptly and effectively, and redirect unqualified candidates whose career goals are incompatible with the programs.
Generate personally developed referrals by asking phone and in-person contacts for referrals to others who may be interested in University programs.
Schedule and conduct interviews, pursue qualified candidates for enrollment, and assess candidates’ suitability based on career-goal compatibility.
Periodically forecast projected new students for admissions leadership.
Conduct follow-up meetings at least monthly with all applicants to support successful matriculation.
Assist other personnel and departments with data collection and problem-solving.
Participate in recruitment and enrollment activities, including open houses, regional presentations, training sessions, orientation programs, career days, community outreach, and employer partnerships.
Perform other duties as assigned.