Admissions Counselor I

Regent University•Virginia Beach, VA

7d•Onsite

About The Position

The Admissions Counselor I helps convert qualified applicants into enrolled students at Regent University. The role operates in a blended inbound and outbound call-center environment and requires professionalism and exceptional customer service when communicating with prospective students and applicants. The position is based in Virginia Beach, Virginia, with remote work capability in the event of inclement weather. The annual salary is $40,000.

Requirements

Bachelor’s degree preferred.
1–2 years of admissions, customer service, sales, telemarketing, or tele-counseling experience is beneficial.
Strong organizational abilities and excellent written, oral, and interpersonal communication skills, including the ability to build rapport with a diverse customer base.
Motivation, coachability, and effectiveness in a production-driven work environment.
Ability to work a flexible schedule that may include days, evenings, weekends, rotating Saturdays, and a second shift from 12 p.m. to 9 p.m.
Reliable transportation to travel to and from work on time.
Competence with technology, or ability to be trained, including CRM systems, Microsoft Suite, and phone systems; ability to multitask across these systems and type at an average-to-minimum speed of 40 WPM.
Christian commitment consistent with Regent University’s mission and Christian witness.
Commitment to the personal, spiritual, and professional development of students.
Ability to maintain confidentiality of prospect, applicant, student, and institutional information.
Excellent customer service skills and ability to provide service professionally.
Commitment to Regent’s core values of Excellence, Innovation, and Integrity.

Nice To Haves

Bachelor’s degree.
1–2 years of admissions, customer service, sales, telemarketing, or tele-counseling experience.

Responsibilities

Represent Regent University as a general recruiter for undergraduate and graduate programs, providing excellent service to prospects, applicants, and enrolled students.
Build and maintain knowledge of undergraduate, graduate, and doctoral programs, and counsel prospective students on program fit and admissions requirements.
Build and maintain knowledge of admissions processes, financial aid, costs, transfer and licensure guidelines, military benefits, and student resources.
Make a high volume of outbound calls, handle inbound calls, and maintain accurate student records using technology while protecting confidentiality.
Meet or exceed term-specific Key Performance Indicators (KPIs) set by Enrollment Management leadership and follow changing internal work processes.
Communicate professionally, in person and in writing, with internal and external stakeholders.
Learn and retain new and job-related content for daily work, and pursue professional development.
Coordinate and participate in admissions and recruitment events as required.
Assist with onboarding and training new staff members.