Admissions Counselor I

Regent University • Virginia Beach, VA

1d • Onsite

About The Position

The Admissions Counselor I supports the conversion of qualified applicants to enrolled students at Regent University. The position works in a blended inbound and outbound call-center environment and is expected to demonstrate professionalism and exceptional customer service while communicating with and managing prospective students and applicants. The role is based in Virginia Beach, Virginia, with the capability to work remotely in the event of inclement weather.

The counselor serves as a general recruiter for undergraduate and graduate programs, advises prospective students on program fit and admissions requirements, and maintains knowledge of applicant and student resources. The position handles calls, maintains confidential student records using technology, works toward term-specific KPIs, participates in recruitment and admissions events, and assists with onboarding and training new staff. Commitment to learning, professional development, and Regent University’s mission and core values is expected.

Requirements

• Strong organizational abilities and excellent written, oral, and interpersonal communication skills.
• Ability to establish rapport with a diverse customer base.
• Motivated, coachable, and effective in a production-driven work environment.
• Ability to work a flexible schedule that may include days, evenings, weekends, rotating Saturdays, and a second shift from 12 p.m. to 9 p.m.
• Reliable transportation to travel to and from work in a timely manner.
• Competence with technology, or ability to be trained, including CRM systems, Microsoft Suite, and phone systems; ability to multitask across these systems and type at an average-to-minimum speed of 40 WPM.
• Christian commitment consistent with Regent University’s mission.
• Embrace Regent University’s mission as evidenced by a Christian witness.
• Commitment to students’ personal, spiritual, and professional development.
• Ability to maintain confidentiality of prospect, applicant, student, and institutional information.
• Excellent customer service skills and ability to provide service professionally.
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity.

Nice To Haves

• Bachelor’s degree preferred.
• One to two years of admissions, customer service, sales, telemarketing, or tele-counseling experience is beneficial.

Responsibilities

• Represent Regent University as a general recruiter for undergraduate and graduate programs, providing customer service to prospects, applicants, and enrolled students.
• Maintain knowledge of undergraduate, graduate, and doctoral programs and counsel prospective students on program fit and admissions requirements.
• Maintain knowledge of admissions processes, financial aid, costs, transfer and licensure guidelines, military benefits, and student resources.
• Make a high volume of outbound calls, receive inbound calls, and maintain student records accurately and confidentially using appropriate technology.
• Meet and exceed term-specific KPIs set by Enrollment Management leadership while following changing internal work processes.
• Communicate professionally with internal and external stakeholders in person and in writing.
• Learn and retain new job-related content for use in daily work and pursue professional development.
• Coordinate and participate in admissions and recruitment events as required.
• Assist with onboarding and training new staff members.

Benefits

• Health, life, and disability insurance.
• Flexible spending accounts.
• Tuition incentives.
• Fully vested retirement plans.
• Time off.
• Other benefits; the posting states that regular faculty and staff working a minimum of 30 hours per week receive a benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed